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Discussions tagged Business Process

As Bob Larrivee wrote in a recent discussion: "The simpler the process, the greater the customer experience. It should not be difficult to take action either as an internal customer, or an external customer. Simplicity is key." What do you ...
What would you say is more important to customer experience: data or process?...
Do you think voice recognition technology will fundamentally change how we interact with business processes?...
From Emiel Kelly: When a customer orders something, you might ask him a lot of information, but it might be possible you don't need all this information at the start of a process. Maybe you need it later, or it might even possible (because of some de...
If you haven't already heard, IBM bought Red Hat for the tidy sum of $34 billion (here's the press release). What do you think of the deal, and what impact do you think it'll have on the BPM market?...
From Keith Swenson: Have you experienced situations when it cost more to re-use a process than to start from scratch? How could one recognize these situations? How common are these situations?...
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