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Managing Editor

Is Low-Code/No-Code BPM Too Disruptive?

As Jason Bloomberg writes in this post, "such innovations (low-code/no-code) are too disruptive – so disruptive, in fact, that many different constituencies are resisting, each one sticking its thumb in the dike, hoping to hold back the ocean.&q...
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Managing Editor

What's the First Step a Company Needs to Take to Start Improving Their Customer Service Processes?

As customer service is key to competitive advantage, what is the first step you think a company needs to take to start improving their customer service processes?...
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Managing Editor

How Important is Mobile to the Future of Processes?

Suggested by Ian Gotts: How important would you say mobile is to the future of processes?...
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Managing Editor

If BPM Is the Silver Bullet, Why Hasn't It Taken over Yet?

A question Derek Miers posed at the last bpmNEXT: If BPM is the silver bullet so many say it is, then why do you think it hasn't taken over yet?...
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Managing Editor

What Are the Biggest Opportunities for BPM Right Now?

A question Alexander Samarin brought up in this discussion: What would you say are the biggest opportunities in BPM today?...
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Managing Editor

What Processes Should Never Go Fully Digital?

While Digital Business is all the buzz, based on this comment from Emiel Kelly where he wrote, "That also makes clear that not all processes can go fully digital." So what processes do you think should never go completely digital?...
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Managing Editor

Are Bots the Second Coming of BPM?

As Jim Sinur writes here: "As organizations ramp up larger bot projects, the benefits will multiply. This is a the same phenomena as workflow and BPM had shown early in their roll out to organizations." So do you think bots are the second c...
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Managing Editor

What is Your Best BPM Joke?

From Peter Hilton: One area where BPM lags on the maturity curve is the lack of a body of standard BPM jokes. You know, the kind of joke that starts like ‘A business process walks into a bar…’ or ‘How can you tell when there’s a process analyst at...
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Managing Editor

How Big of a Role Do You See Robotic Process Automation Playing in Business?

Robotic Process Automation has been getting a lot of buzz at the moment, so how big of a role do you see RPA playing in the future of business?...
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Managing Editor

How Important is the Cloud to the Future of Processes?

From David Chassels: How important do you think the cloud is to the future of processes?...
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Managing Editor

Does Digital Transformation Begin with Process Transformation?

Would you say that digital transformation begins with process transformation?...
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Managing Editor

Where Do You See Robotic Process Automation Having the Biggest Impact?

Robotic Process Automation is all the buzz these days, so where do you see RPA having the biggest impact in a business?...
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Managing Editor

Is Customer Feedback Necessary for Every Part of the Customer Service Process?

From Karl Walter Keirstead: Do you think customer feedback is necessary for every part of the customer service process?...
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Managing Editor

When Do You Know You're Done Modeling a Process?

As it's easy to get bogged down modeling processes, when do you know you're done modeling a process?...
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Managing Editor

What Does It Mean When a Company Goes Digital?

As Patrick Lujan wrote in this discussion on What's the Worst Advice You Can Give a Company That Wants to Go Digital: "Can we get a consensus definition of what constitutes "digital transformation" to begin with?" So what does it ...
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Managing Editor

How Viable Is It to Create and Implement Purely BPMS Based Apps?

From Kay Winkler: In the context of buying a BPM app (as in a premade on-boarding process), how does this compare with buying a BPMS and creating a tailor made process?...
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Managing Editor

What Does IBM's Partnership with Automation Anywhere Signify for the BPM Market Ahead?

With the press release of IBM partnering with Automation Anywhere, what do you think this means for the BPM market ahead?...
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Managing Editor

What's the Worst Advice You Can Give a Company That Wants to Go Digital?

As everything is about digital transformation these days, what's the worst advice you can give a company that wants to go digital?...
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Managing Editor

What Are the Key Ways Processes Can Hinder the Customer Service Experience?

As customer service experience is essential to a company's competitive advantage, what are the key ways you've seen processes hinder the CSX?...
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Managing Editor

Is Today's Business Transformation Any Different from All the Business Transformations in the Past?

Anyone who has spent any time in the BPM industry has seen a business transformation or two. So do you believe that today's business transformation is any different from the business transformations of the past?...
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Managing Editor

Is Process Simulation Still an Important Part of BPM?

With the speed of business today, is process simulation still an important aspect of BPM?...
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Managing Editor

What Is a Clear Sign That a Company Has Been Successful with BPM?

As a corollary to the recent discussion, What Is a Clear Sign That a Company Definitely Needs BPM?, what would you say are some clear signs that a company has been successful with BPM?...
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Managing Editor

How Do You Define Process?

A question that came up at bpmNEXT and was brought up by Bogdan Nafornita in this discussion, What Are the Most Misunderstood Terms in BPM? In as clear and concise terms as possible, how do you define the process in Business Process Management?...
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Managing Editor

Why Are So Many Businesses Still Reluctant to Take on BPM?

An article at BPTrends stated: "A recent survey of U.S. companies indicates that only 46% have a BPM system in place." Why do you think that number is still so low?...
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Managing Editor

How Do Microservices Relate to Processes and BPM?

As microservices are all the buzz these days, how would you say microservices relate to processes as well as BPM?...
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Managing Editor

When Do You Know It's Time to Automate a Business Process?

What is a clear sign that it's time to automate a business process?...
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Managing Editor

Do You Agree That 80 Percent of Businesses Don’t Automate Processes, But AI Will Change That?

A quote from this article on Small Business Trends that says 80 Percent of Businesses Don’t Automate Processes, But AI Will Change That. What do you think?...
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Managing Editor

What's More Important to the Digital Business Platform: Process or Data?

What do you think is more important to the digital business platform: process or data or something else?...
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Managing Editor

What's the Difference Between Workflow and Process?

As the two terms are often confused, what would you say is the difference between workflow and process?...
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Managing Editor

Is Today's BPM Treated Too Much Like a Tech Solution Rather Than a People Solution?

Would you say today's BPM is treated too much like a tech solution rather than a people solution?...
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