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Managing Editor

Why Are So Many Businesses Still Reluctant to Take on BPM?

An article at BPTrends stated: "A recent survey of U.S. companies indicates that only 46% have a BPM system in place." Why do you think that number is still so low?...
10
Managing Editor

How Do You Define Process?

A question that came up at bpmNEXT and was brought up by Bogdan Nafornita in this discussion, What Are the Most Misunderstood Terms in BPM? In as clear and concise terms as possible, how do you define the process in Business Process Management?...
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Managing Editor

What Are the 'Must Have' Features for Any Case Management Platform?

From Karl Walter Keirstead: “Case” appears to be generally accepted as a run-time environment for hosting BPM process template instances and process fragment instances. What would you say are the “must have” features for a Case Management System sof...
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Managing Editor

What Is a Clear Sign That a Company Has Been Successful with BPM?

As a corollary to the recent discussion, What Is a Clear Sign That a Company Definitely Needs BPM?, what would you say are some clear signs that a company has been successful with BPM?...
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Managing Editor

Is Process Simulation Still an Important Part of BPM?

With the speed of business today, is process simulation still an important aspect of BPM?...
54
Managing Editor

What Is a Clear Sign That a Company Definitely Needs BPM?

What do you think is a definite sign that a company needs BPM?...
26
Managing Editor

What Are the Key Mistakes to Avoid with the Customer Journey Map?

As the customer experience is so central to business success today, what do you think are the key mistakes to avoid with the customer journey map?...
24
Managing Editor

Is There a Better Name for the Digital Business Platform?

As John Reynolds writes in this discussion: I'm sure that we all know what the intent of 'Digital' is in this moniker, but Digital is ones and zeros, yes and no, black and white. That doesn't say 'Business' to me. So what do you think?...
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Managing Editor

What is Your Best BPM Joke?

From Peter Hilton: One area where BPM lags on the maturity curve is the lack of a body of standard BPM jokes. You know, the kind of joke that starts like ‘A business process walks into a bar…’ or ‘How can you tell when there’s a process analyst at...
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Managing Editor

Is the Digital Business Platform What BPM Has Been Aiming for All Along?

Another subject that came up at bpmNEXT: Do you think the Digital Business Platform is what BPM has been evolving toward all along?...
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Managing Editor

Will Most BPM Programs Today Not Survive the Shift to Digital?

From Kris Verlaenen's blog on bpmNEXT, Clay Richardson said: "75% of the current BPM programs nowadays won't survive the shift to digital." What do you think?...
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Managing Editor

Is Business Process Reengineering One of the Keys to Business Transformation?

With all the buzz about business process reengineering, would you say BPR is one of the keys to business transformation today?...
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Managing Editor

What Are Today's Most Overhyped Technologies That Will Have Little to No Impact on BPM?

To finish out the week focused on bpmNEXT and the future of BPM, what do you think are the most overhyped and overblown technologies that will have little to no impact on BPM?...
10
Managing Editor

What Will Be the Top 3 Most Disruptive Technologies to Impact BPM (Specifically BPMS Platforms and BPM Vendors) Over the Next 12-18 Months, and Why?

With bpmNEXT coming up in two weeks in Santa Barbara it seemed a good time to ask: What do you think will be the Top 3 most disruptive technologies to impact BPM (specifically BPMS platforms and BPM vendors) over the next 12-18 months, and why?...
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Managing Editor

Is It a Mistake to Diagram Your Own Processes?

A point brought up at last week's [url="http://bpmandcasemanagement.com/"]BPM and Case Management Summit[/url]: Is it a mistake to try to diagram your own processes? What do you think? ...
19
Managing Editor

What Are the Most Misunderstood Terms in BPM?

As the last discussion brought up the different interpretations of the term workflow, what do you think continue to be the most misunderstood or misused terms in BPM?...
28
Managing Editor

How Does Apple's Acquisition of Workflow Change the Market Perception/Value of Workflow/BPM?

From Ian Gotts: As per the news of Apple's acquisition of Workflow, how do you think this will change the perception/value of workflow/BPM?...
13
Managing Editor

How Often Have You Made Models of Any Kind with No Intention to Actually Execute the Model? What About Decision Models?

How many customers have you worked with who just want a descriptive diagram of the decision without being able to ever use the model with inputs and outputs? Can you estimate the percentage of customers that want executable DMN models?...
11
Managing Editor

Does Every Business Process Need to Have Boundaries?

From Boris Zinchenko: What are the boundaries of applicability for a business process? How interchangeable are processes between organizations and divisions within an organization? Are processes specific to a region or country or do they have a unive...
13
Managing Editor

Will 2017 Be the Year of BPM?

We recently published our 2017 BPM predictions and it seems just about every prediction in some way or another predicts this will be the year of BPM. So with all the business changes coming via data, customer experience, AI, and with the rise of digi...
14
Managing Editor

What Commonly Used Aspect of BPM Today Is Quickly Going Obsolete?

BPM has been around a long time, and with all the changes happening in business and IT, what still used aspect of BPM do you see going obsolete in the near future?...
23
Managing Editor

What Does BPM Need to Do to Be More Relevant for Smaller Companies?

Eyal Katz raised a good point in the discussion on what do smaller companies need to do to make BPM work for them when he wrote: "How about we turn this question around on its head. What does BPM need to do differently to be applicable for SMBs?...
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Managing Editor

Is Integration Just as Important as Efficiency for Processes Today?

Integrating with other departments and other technologies, would you say integration is as important as efficiency for today's processes?...
19
Managing Editor

What Do Smaller Companies Need to Do Differently to Make BPM Work for Them?

With smaller staffs and smaller budgets, what do you think smaller companies need to do differently to take full advantage of BPM?...
38
Managing Editor

How Big of a Role Do You See Robotic Process Automation Playing in Business?

Robotic Process Automation has been getting a lot of buzz at the moment, so how big of a role do you see RPA playing in the future of business?...
33
Managing Editor

Should Processes at Run-Time Be Front and Center or Simply Provide Background Orchestration?

From Karl Walter Keirstead: In a world where Case Managers are focused on meeting Case objectives within a space that is hosting a varying mix of ad hoc interventions and structured steps, how important is it for users to be able to see the evolving ...
9
Managing Editor

Instead of Trying to Optimize Processes Should We Reimagine Them as Platforms?

Suggested by Dr. Alexander Samarin from this article at Harvard Business Review which says: "Process optimization can transform user experience. Rethinking process optimization — visualizing processes as platforms — can transform your business m...
19
Managing Editor

Do We Need to Stop Using the Word 'Process' and Instead Talk About Operational Excellence, Customer Success or Something Else?

From Ian Gotts: Does using the word "process" turn customers off. Should we be talking about operational excellence, customer success or something else? What is the best way of engaging potential customers?...
31
Managing Editor

What Key Mistakes Do Companies Need to Avoid with Their Customer Experience Processes?

What are the biggest mistakes you've seen companies make with their customer experience processes?...
43
Managing Editor

Is the User Interface of a Process Engine a Core Capability?

From E. Scott Menter: We regularly talk about BPMS “core” features, such as BPMN compliance, rules management, and predictive capabilities. But could it be that UI/UX development is the single most important capability of any BPMS?...
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