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Managing Editor

Are Processes the Only Way to Truly Sustain Change in an Organization?

As Phil Gilbert said: "The only way a company sustains anything is through process. If you’re not married to the production process, you will not survive over the long haul. You won’t survive a leadership change. You won’t survive a management c...
10
Managing Editor

What Are the Biggest Challenges for Smaller Companies Going Digital?

What would you say are the biggest challenges with smaller to medium size businesses (SMBs) going digital?...
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Managing Editor

Should a BPM/Case Management System Replace Most Existing ERP Systems Today?

From Karl Walter Keirstead: Any platform you put in place has to be able to seamlessly manage 'work' and 'workflow' relating to various entities or modules (inventory building, orders, manufacturing, shipment, customer service). So do you think it's ...
11
Managing Editor

What Has Been the Biggest Advancement in the Management Aspect of BPM in the Past Year?

While we often discuss the great many technological advances to processes on this forum, what would you say has been the biggest advancement in the management aspect of BPM of late?...
7
Managing Editor

What's the Worst Advice You Can Give a Company That Wants to Go Digital?

As everything is about digital transformation these days, what's the worst advice you can give a company that wants to go digital?...
47
Managing Editor

Should End-To-End Processes Still Be the Goal for a Company Today?

With the speed of business today, should end-to-end processes still be the goal for companies?...
14
Managing Editor

How Do You Think the General Data Protection Regulation Will Impact Processes?

From Ian Gotts: How do you think the GDPR, which is the regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European ...
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Managing Editor

Is Case Management More Important Than Process Management for a Company Looking to Achieve a Competitive Advantage?

While we discuss processes much more frequently than cases on this forum, do you think case management is more important than process management for a company looking for a competitive advantage in their industry?...
20
Managing Editor

What Are the Key Questions to Ask Before Automating a Process?

What would you say are the most important questions to have answered before automating a process?...
14
Managing Editor

What Are Companies Giving up When They Go to a Low-Code/No-Code BPM?

One question I haven't seen discussed all that much is, what would you say companies are giving up when they go to a low-code/no-code BPM solution?...
17
Managing Editor

Should a Company Do BPM Before They Go Digital?

Last week's discussion, Will Processes Be Less Important in the Digital Era? clearly established that processes will be as necessary as ever in the digital era. So do you think it's necessary that a company does BPM before they go digital?...
11
Managing Editor

What Are the Key Questions to Ask Before Moving a Process to the Cloud?

What do you think are the most important questions to have answered when considering moving a process to the cloud?...
15
Managing Editor

Will Processes Be Less Important in the Digital Era?

As Jason Bloomberg writes in the article, The End of Business Process in the Digital Era, "In the Digital Era, however, everything you thought you knew about business processes, and thus how human effort drives productivity and profit in the org...
14
Managing Editor

What Are Your Biggest Concerns With AI in the Workplace?

As Artificial Intelligence gains more and more momentum, what are your biggest concerns with AI in BPM and in the workplace in general?...
12
Managing Editor

If BPM Is the Silver Bullet, Why Hasn't It Taken over Yet?

A question Derek Miers posed at the last bpmNEXT: If BPM is the silver bullet so many say it is, then why do you think it hasn't taken over yet?...
23
Managing Editor

Is Low-Code/No-Code BPM Too Disruptive?

As Jason Bloomberg writes in this post, "such innovations (low-code/no-code) are too disruptive – so disruptive, in fact, that many different constituencies are resisting, each one sticking its thumb in the dike, hoping to hold back the ocean.&q...
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Managing Editor

When Do You Know It's Time to Completely Scrap a Process and Start Over?

When do you know a process can or should no longer be improved and needs to be discarded completely?...
30
Managing Editor

What's a Clear Sign That a Company Needs to Go Digital?

What would you say is a clear sign that a company needs to go digital?...
26
Managing Editor

What's the First Step a Company Needs to Take to Start Improving Their Customer Service Processes?

As customer service is key to competitive advantage, what is the first step you think a company needs to take to start improving their customer service processes?...
23
Managing Editor

Does Digital Transformation Begin with Process Transformation?

Would you say that digital transformation begins with process transformation?...
18
Managing Editor

How Important is Mobile to the Future of Processes?

Suggested by Ian Gotts: How important would you say mobile is to the future of processes?...
11
Managing Editor

What Are the Biggest Opportunities for BPM Right Now?

A question Alexander Samarin brought up in this discussion: What would you say are the biggest opportunities in BPM today?...
18
Managing Editor

What Processes Should Never Go Fully Digital?

While Digital Business is all the buzz, based on this comment from Emiel Kelly where he wrote, "That also makes clear that not all processes can go fully digital." So what processes do you think should never go completely digital?...
30
Managing Editor

Are Bots the Second Coming of BPM?

As Jim Sinur writes here: "As organizations ramp up larger bot projects, the benefits will multiply. This is a the same phenomena as workflow and BPM had shown early in their roll out to organizations." So do you think bots are the second c...
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Managing Editor

What is Your Best BPM Joke?

From Peter Hilton: One area where BPM lags on the maturity curve is the lack of a body of standard BPM jokes. You know, the kind of joke that starts like ‘A business process walks into a bar…’ or ‘How can you tell when there’s a process analyst at...
13
Managing Editor

How Big of a Role Do You See Robotic Process Automation Playing in Business?

Robotic Process Automation has been getting a lot of buzz at the moment, so how big of a role do you see RPA playing in the future of business?...
11
Managing Editor

How Important is the Cloud to the Future of Processes?

From David Chassels: How important do you think the cloud is to the future of processes?...
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Managing Editor

Where Do You See Robotic Process Automation Having the Biggest Impact?

Robotic Process Automation is all the buzz these days, so where do you see RPA having the biggest impact in a business?...
36
Managing Editor

Is Customer Feedback Necessary for Every Part of the Customer Service Process?

From Karl Walter Keirstead: Do you think customer feedback is necessary for every part of the customer service process?...
21
Managing Editor

When Do You Know You're Done Modeling a Process?

As it's easy to get bogged down modeling processes, when do you know you're done modeling a process?...
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