1. Peter Schooff
  2. Sherlock Holmes
  3. BPM Discussions
  4. Thursday, 03 January 2019
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With so much change coming for businesses in the year ahead (Digital Transformation, Intelligent Automation, Machine Learning), what BPM skills do you think will be in top demand for 2019?
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Maybe that 'much change coming' should be made more clear before I can answer this question.

So tell me, what change are we talking about?
Sharing my adventures in Process World via Procesje.nl
  1. Emiel Kelly
  2. 2 weeks ago
  3. #5861
Peter did change the question, I see ;-)
  1. John Morris
  2. 2 weeks ago
  3. #5862
Change is a-comin' . . . Sam Cooke.
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See link to article about the need for Process Management teams to build a bridge between Business and IT. It concludes "...which team will take the lead? It MUST be business leadership with the knowledge of people and their processes now fully supported by the no/low code movement.to build next generation solutions and incorporating within business process automation intelligent processes etc. The focus with digitisation now switches to data creation at source and business knowledge combined with understanding the "big picture" crossing the silos to facilitate use of legacy as required. These skills are a natural fit for the accounting profession to take the lead to help their business colleagues and yes where required use "IT" but under direction of business skills and knowledge; just maybe 2019 is the year for such transformation?
  1. https://searcherp.techtarget.com/tip/Process-management-team-can-be-bridge-between-IT-business
Accepted Answer Pending Moderation
Business process management technology is the technology of the work of business. So if the technology tools market functions well, there should be enormous demand for BPM skills of any kind. And then we can rank the skills that give the greatest leverage and return. I would put knowledge of domain-specific process patterns right up there. For example, if you are in logistics, then knowing the specific business process patterns associated with logistics is very important. And I'd add business process analysis skills, in other words the ability to work with clients as you construct new business processes.

The assumption was a "well functioning technology tools market". Where, given the importance of business process and BPM technology, the demand would match the opportunity. My view is that the potential for BPM technology is not fully realized. Demand is not as great as one expects. So I will suggest that the question can be reinterpreted as "what BPM skills should be emphasized in the coming year". And the answer is sales. Both sales inside the firewall by process evangelists and senior executives. And sales in the market by business process technology vendors that know the incredible potential of business process technology.
John I think you hit the spot must get senior executives on board the real issue is who drives this? As I have articulated accountants have the inherent knowledge to help educate and yes maybe promoting those specialists process evangelists to get the ball rolling. A well coordinated approach by the profession could have big and effective impact but will they dare stand up to IT....!?
  1. John Morris
  2. 2 weeks ago
  3. #5864
Thanks David. And regarding the question of accountancy, which comes up periodically here, I believe that change is inevitable. I think it was you who pointed out that accounting had moved to encompass process management in the 70's -- at just the point however that IT began its ascendancy. I don't believe that one human brain can be good at both bits and bytes on the one hand (everything from code to sysadmin to security to SOA etc. etc.) AND business management and business architecture -- and cash flow and accounting (in its most general sense) on the other. Why inevitable? Because the business of business is business. Or service for government and non-profit. Electrical, plumbing, facilities -- and IT -- are all O/H.
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2018 was the witness of major investments into BPM-related fields and companies: massive financing rounds into the tech end of the branch - UiPath, Automation Anywhere, Signavio, Celonis, camunda, Minit etc

I'd venture to say in 2019 the skills that will be hot would those who are able to bring those technologies closer to the end customers, most prominently: enterprise software development and business analysis.
CEO, Co-founder, Profluo
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"BPM" Skills.

Assuming the organization is on board with ACM/BPM, the required job description for a "BPM" specialist is

Method Champion who can :

1. motivate functional units to map out their processes (some units have no one to map out their processes, the rest need ongoing motivation to map and improve their processes).
2. work closely with IT to put in place run-time workflow/workload management platforms. (the usual scenario will be several workflow/workload management systems and platforms).
3. work with Case Managers to demonstrate ongoing effectiveness of the BPM initiative as evidenced by Cases meeting their goals/objectives.(Case Managers need to periodically assess progress toward meeting Case-level goals/objectives and intervene where necessary).
4. work with strategic planners to ensure that Cases only get funded when Case Objectives have direct or supportive links to strategic initiatives and that Cases are re-defined and re-funded or down-funded as and when strategic initiatives change.
5. liaise with outside consultants to achieve technology transfer in the area of Digital Transformation, Intelligent Automation, Machine Learning as well as methods that are ancillary to BPM., RALB, FOMM.
  1. http://www.kwkeirstead.wordpress.com
Building, sustaining and augmenting Competitive Advantage is what "business" is all about.

The key elements are

a) initiatives that contribute
b) operational efficiency / effectiveness
c) down/up governance that ensures that operations is at all times focusing on work that advances the state of funded initiatives.

All clearly detailed in one easy-to-read article

"Unlocking The Secrets To Building and Sustaining Competitive Advantage"
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Given the fact that I believe BPM should always start on the business side, one of the most required skills for 2019 to my opinion is to be able to translate the capabilities of any BPM platform into actionable programs and ways of working that bring actual business value.

If you can explain to the senior management of any company what BPM can do for them in a way they understand, then the true holistic power of BPM can emerge. Not being held down anymore by the sheer IT-side discussion around BPM, that still is being held way too often if you ask me.

Another important BPM skill for 2019 is the business (process) analyst skill. How good is somebody in translating the actual execution of a business process into BPM language, anlayze it and translate the findings back into business language. Simple example: if you are trying to optimize the accounts payable process of a large company and you have used process mining (to name a hot topic) to find root causes of issues, it is really usefull if you are able to explain what you did, found and reccommend in terms that AP clerks and managers can understand. This, in my experience, is one of the main root causes why these kind of projects fail: insufficient empathy into the world of the process executioner.

So, BPM from a business perspective (instead of an IT perspective) and business process analysis skills...
BPM is all about mindset first and toolset later....much later
@Caspar . . re: ". . . .translating the actual execution of a business process into BPM language" - would be great to hear more on this.

Are you saying that a process flowchart detailing steps, Roles at steps, data collection forms at steps and rules at steps is "BPM language" ?
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High level of capability “think out of the box” will be required this year, because BPM will escape its natural box (i.e. enterprise) and will spread between boxes (i.e. enterprises).

Accepted Answer Pending Moderation
A happy new year to all!
Despite the risk of oversimplifying, I think knowing to "operate" trending automation platforms, tools and solutions will be on the forefront of what's important for users this year. That specifically extends to the new branches of robotic process automation. Many corporations have committed important investments (as did VC backed vendors) in increasingly intuitive, low code platforms whose potential can only be unlocked by properly trained and experienced end users.I would expect companies valuing more vendor specific know-how over general/generic BPM skills (such as BPMN) during 2019.
There of course will be cross-platform best practices important to have a grasp on, still. Of growing importance will be knowledge areas in the fields of cloud based BPM architectures and security aspects as well as expertise in blockchain technologies, AI/ML and process-mining.
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