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  1. Peter Schooff
  2. Sherlock Holmes
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  4. Tuesday, 11 December 2018
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Digital transformation pretty much dominated the IT landscape for most of 2018. Do you think it'll do the same for the year ahead?
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Given the fact that any type of transformational project includes some to more extensive IT work, I guess that transformation activities will continue to dominate the IT landscape, but to be honest I believe this to be an open door. It's an essential pre-condition for any type or form of transformation to be successful.

I hope and predict that the business side of transformation (and this includes any type of digital transformation) will also start to dominate the BPM landscape (and not just the IT landscape). Companies (should) start to realize that the human component (user adoption for instance) is much more important and much more resiliant than any type of IT transformation. They have to go hand in hand in order to be successful.
BPM is all about mindset first and toolset later....much later
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@Caspar. . . Both, as you say.

Without user adoption, the best systems will fail.

Users are very proficient at putting spanners into the works.
  1. more than a month ago
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Is transformation the same thing as disruption? Geoffrey Moore explores the art (and maybe science) of possible transformation and disruption in his The Four Zones (see excerpt specifically on transformation). It's almost impossible to disrupt yourself successfully. And the number incumbent organizations that are successful at disrupting an industry is small. There is also evidence that the rate of business change is over-estimated; business change is always a constant.

With this context as background, keep in mind the difference between sustaining innovations (making an existing process more efficient, e.g. with the application of AI/ML-based pattern recognition, for example) and disruptive innovation -- where your business model changes. Business models are tightly bound to ecosystems. Disrupt your model and you are also likely disrupting upstream and downstream suppliers. They probably won't like this. Your success is not assured.

So my prediction for pace of digital transformation in 2019 is a safe one: there will be lots of opportunities to automate aspects of existing business models, for the better. And results can be incremental improvements in margin -- and maybe even incremental improvements in share or penetration. The exogenous variable for automation opportunities is the steady enhancement of software technologies in multiple categories, including AI/ML, process and rules platforms, visualizations, mobile and IoT etc. So your job is to track the applicability and viability of technology opportunities to your existing work. And then do the hard work of use case / business case / investment case chain that will enable your incremental win.
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  1. more than a month ago
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The slowing economy (notwithstanding the burgeoning cyber warfare industry) is likely to have a paradoxical effect on digital transformation initiatives, producing greater corporate interest—and investment—in automation. I caution, however, that there will come a time when the driver for digital transformation moves from its improving customer experience and employee engagement to reducing headcount and expenses. And when that happens—when digital transformation turns its focus from people to money—it will become much less “transformative”.

Some enterprises, though, will keep their eyes on the ball; and it's those companies that will reap the most benefit when the economy—and the country—begin to recover from the repeated blunt-force traumas they have suffered over the past two years.
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-Scott
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  1. John Morris
  2. 1 month ago
  3. #5848
Great analysis @Scott - on the "push pull economics" of automation (your "paradox"). Bit then the scary "pivot" from top line (more revenue due to customer experience due to BPM and AI etc.) to the middle lines of the income statement (SG&A and COGS -- and if there are diminishing returns to analytics and AI, even R&D).
  1. more than a month ago
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If we can "educate" business executives that to deliver Digital is the opportunity for them not "old IT" to deliver new adaptive flexible applications on their visions and needs in their language then the game changes. BPM is simple and now supported by no code software which could readily facilitate a transformation in not just Digital benefits but removing complexity and thus risk in delivery. Will this happen n 2019? Well I hope so but there are many vested interests who love complexity and of course there is the legacy mess to handle.

I see it is time for the accounting profession to retake responsibility for creation of data which basically they lost some 40 years ago as IT took control; with the resultant expensive inflexible silo inside out systems. BPM is a knowledge and skill accountants could readily take on with understanding on how delivery can be implemented supporting their business colleagues. With this will come tangible assurance on the creation of data which has been sadly lacking with expensive consequences. IF and big IF this transformation for accounting profession can be implanted then both BPM and Digital transformation could happen quickly and effectively...…. I am on the case....!
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  1. John Morris
  2. 1 month ago
  3. #5850
+1 @David re: "time for the accounting profession to retake responsibility for creation of data which basically they lost some 40 years ago as IT took control". And fascinating that BPM is at the center of this possibility.
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