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With so much change going on and so many new technologies on the horizon, how big of a role do you think BPM will play in companies in the future?
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Yes there may well be "so much change going on and so many new technologies on the horizon" but fact is business logic has not nor will ever change at the basic source level where data is created. Sure the communications change and such as automation and IoT etc are all going to have effect but the logic in implementation must be sound and scrutinised for assurance all output is going to be "true" to expectations. This is where BPM sits as a discipline to ensure accurate understanding of just how information is created.


BPM "should" play an important role as the changes take place to focus on what is called the "outside-in" approach putting people and "machines" with their processes in the driving seat supported by next generation software in business control not "old IT"! Will it happen? I sincerely hope so but it is a very "disruptive" approach as there are many vested interests who make a good living out of tinkering with the existing "mess" of legacy where BPM does not really sit. Business executives need to be reassured such an approach works and not another over hyped IT project. Industry Analysts have important role but they need to be prepared to do real independent research explain in business language just how support for the BPM approach actually delivers.
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  1. more than a month ago
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Trends & fashion in technology exist. It is clearly sexier to talk about AI, Robots, RPA and blockchain than pure process management. The point is that companies continue to be based, and will continue to be based, on processes. Must they be optimized? Yes, taking advantage of different technologies. But they are still business processes.

From my point of view, the BPM discipline, and specifically cloud BPM tools, will continue being vital for organizations, even more than now, as coordinators and integrators of many different technologies. We'll see in a single business process, devices integrated with IoT, intelligent agents (AI), robots (RPA), strong data analysis (bigData), and of course, People. All of them working cohesively and coherently as part of a business process that adds value to the organization.

Regards.
CEO at Flokzu Cloud BPM Suite
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  1. more than a month ago
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The principles of BPM have been critical since time began and will be until the world stops rotating. The way technology supports BPM is constantly evolving.

New ideas grow (latest is RPA) and get absorbed (copied or acquired) into the larger line of business app players and offered as part of their core platform (workflow automation went years ago, low code app development is going).

BPM vendors are the R&D petri dish for large app vendors. The app vendors either copy or acquire the technology. The trick is getting acquired at a great price whilst your brand of BPM is hot and there is a feeding frenzy. Miss that slot and you are doomed to making a living in a niche (specific use case, industry vertical) where the large app vendors do not play.
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  1. more than a month ago
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As always, BPM has been and will be at the core of operational efficiency and effectiveness.

The thing is business has become more complex.

Top management (supposedly steering the ship) has trouble deciding what to do, what not to do.

Operations either does what it likes (one possible reason for infatuation with new tech) due to lack of oversight from top management OR the players don't know how to select technology they need to do their job which is to "manage operations".

The software vendors are of no help - each claims their "solution" does "everything". If that were true, they would be living on a private island with all phones disconnected.

We routinely spend two days getting clients to understand the basics of running businesses today. Some pay attention, some go back to old ways the moment we are out the door.

See "The nature of strategic decision making" at https://wp.me/pzzpB-TI

If you can onboard your clients with the few simple recommendations in the article, your rate of fails with BPM initiatives will decrease . .

BTW Civerex has a new website.
References
  1. http://www.civerex.com
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  1. more than a month ago
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BPM methodology will remain key to success regardless of the technology used to support it
Founder at John Reynolds' Venture LLC - Creator of ¿?Trules™ for drama free decisions
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Jim Sinur
Blog Writer
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Processes with a more multi-faceted BPM discipline, techniques and methods will be in the mix, but they may be less visible.

Matching customer journeys that optimize the customer, employee, partner and vendor goals equal to the organization's goals to enticing processes will be the challenge going forward. The organizational grip on process behavior will have to be tempered with customer experiences. Adaptable processes that flex in behavior and size will be the key to striking the balance between experience and profitability. I would suggest that a better experience begets profitability, but the CX level isn't there just yet. Processes will be the key ingredient even if they are small and silent or of substance and visible. Long live process and underlying the BPM efforts
References
  1. https://jimsinur.blogspot.com/
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  1. more than a month ago
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  3. # 6
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This what happens if you do not pay attention for a minute ;-) All the great, and to my opinion correct answers have already been given. I agree with all contributors so far. BPM has always been at the core of every business, despite the fact that some companies seem to be in denial about it. In reality, everything is a process in the end, whether we window-dress it with sexy technology like RPA and other new gadgets or not.

I believe the accelerating technological advances will put more stress on the foundational BPM principles within companies, at least, if they have the slightest ambition to remain in control or to even grow and roll with the punches that the VUCA world is throwing at companies.
BPM is all about mindset first and toolset later....much later
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  1. more than a month ago
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With each technological change we are more and more closer to the essence of BPM – managing companies by processes. As Jim said “techniques and methods will be in the mix, but they may be less visible.” – thus by changing business processes a manager can change directly how his/her department is functioning without involving business analysis, low-coders and integrators. Of course, even a perfect BPM-suite tool will be not enough for this. A proper architecture must come first.

Thanks,
AS
Comment
Yes agree you need a good and proper architecture which supports the BPM thinking to deliver as you say...and more. This needs to include such as RPA as previously discussed to work with legacy etc.
  1. more than a month ago
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I agree with most of this.... of course on this web page don't write those who don't support BPM, but something other like Capability models.

The issue in future business will be the growing complexity (sometimes called VUCA). The key driver is digitalization incl. automation, virtual reality, AI, IOT, 3D printing....This evolution explodes the product offering with almost zero logistic cost in the same way that has happened in Apple store or any other internet service such as game industry or movies. Everything what can be digitalized will be digitalized. In that sense every organization will be "software organization". The way we develop new software, web pages or product/service involves the BPM approach in definition phase...in this branch of BPM new technologies will emerge such as like AI supported code generation or test automation.

When thinking human behavior and action in bigger organization I have identified three management paradigms which I have given names Business planning, Business design and Agile Transformation.

1) The Business planning is traditional tayloristic, functional, command control way to deal with the business. Most leaders believe and work based on this paradigm.

2) BPM is an approach related Business design and BPM is excellent approach to understand the customer value creation and need for collaboration inside the organization. The aim is not to make plans but describe the (business)system to enable to understand, act and improve business. Not many too organization thoroughly deploy this approach. In small organization there is no need for BPM to manage. If the business/service models evolve towards network of small companies or teams something like Linux type or bitcoin (blockchain technology), the big organizations may loose some of their living space in digital era (and so also BPM as management approach)

3)The Agile Transformation is about, when the business ecosystem gets very complex there is no mind to make plans or try to understand the system, but just do it and look what happens.... and learn from this. We keep what works and get rid of what does not work. Many software organizations such as Spotify use approaches related Agile such as Scrum, self-managed Teams or Lean start up. Not many organizations use the Agile Transformation in other parts of organization such marketing, sales or delivery....

br. Kai
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  1. more than a month ago
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Automation is key for any striving business, nowadays, making BPM not only desirable but rather indispensable.
Thanks to the immense technological progress the field has witnessed, equipping the mere concept of business processes measurement and subsequent continued improvements with an actual application that translates into end user solutions has never been as intuitive as it is today. That in turn fuels a wide adaptation of BPM in both aspects, concept wise and also from a technological side. In short, BPM is very likely here to stay and fortify its standard role for a company’s operational MO.
References
  1. http://www.nsisoluciones.com
NSI Soluciones - ABPMP PTY
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