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What would you say are the biggest myths companies have about Digital Transformation?
Accepted Answer Pending Moderation
That by 'doing' digital transformation a company will somehow, automagically, become more relevant to younger generations, deliver a better customer experience and become the next unicorn.

Also, that 'digital transformation' means "we need an app". (or more often now it means "we need a bot, our competitors have a bot, we need one and let's have some AI in there too. Where's the digital transformations guys, they're good at this stuff?";)
Co-founder of Skore
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  1. more than a month ago
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That it's just a one time event. Digital transformation means different things depending on what you are transforming. I think customers think, "Flip a switch and we're done."
Managing Director
ClearCadence, LLC
http://www.clearcadence.com
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  1. more than a month ago
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The myth is that digital transformation will solve all your problems by doing thing digitally!

Digital transformation is often seen as the blue pill from the movie "the Matrix" where it magically solves your crancky master data inconsistency problems, where it solves your customer engagement issue due to a wrong ATP, etc...

Actually, digital transformation is the red pill from the movie "the Matrix" where, if properly implemented, it will painfully acurate bring flaws in your processes to the surface that previously were covered up with work arounds, tricks and creative record keeping in the ERP systems. DT does not care for that and will show exactly where you, as a company, need some work.
BPM is all about mindset first and toolset later....much later
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  1. more than a month ago
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The main myth about digital transformation is that it's about digital.
CEO, Co-founder, Profluo
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  1. more than a month ago
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  3. # 4
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There is no myth about digital transformation. It just solves all your problems and leads to happier customers, happier employees and (at least) doubled profits.

Last wednesday I downloaded digitaltransformationsetup.exe from the cloud. It works perfect on our Test and Acceptance environment. This weekend we will go live, so next monday we will be digitally transformed.

So, who's talking about myths?
Sharing my adventures in Process World via Procesje.nl
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  1. Emiel Kelly
  2. 3 months ago
  3. #5690
Just came in at the office. Everything went well this weekend, so we are digitally transformed now.

Will call Gartner this morning to ask what hype should be installed next.
  1. more than a month ago
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  3. # 5
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I thought I was alone in my cynicism about the use of "Digital Transformation" but clearly not! As ever it is too easy for ignorance on what is required to allow over use of the term.....politicians the worst culprits!

Just add to previous comments there seems to be lack of understanding that to actually deliver a "digital" service is much more that just the UI ….and an "App" It requires complete support of "back office" eg to use, manipulate, track, audit, store etc data. Legacy is such a mess that it really does require a different mind set supported by appropriate software to deliver and of course recognise the inevitability of change is a must.

Maybe the myths are about to be exposed...I live in hope!
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@David.. Sadly, not "soon to be exposed" - there should not be any myths in this area.

Digital Transformation is no different from any other transformation undertaken in a corporation.

Works if you plan, monitor and control, otherwise any proposed transformation becomes a candidate for failure.
  1. more than a month ago
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  3. # 6
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I would say the biggest hurdle with DT would be talking the "T" too literally. Transformation, from our experience has almost always been a gradual and accumulative side effect of progressively enhancing and improving processes through BPM. That's not to say that BPM is the only way to digitally enhance a company, but it absolutely is one of the most effective and integrally sustainable ways to do so, due to the very nature of end-to-end processes.
Businesses often engage in the DT hype cycle with unreasonable expectations of completely overhauling every aspect and technology the company currently uses to conduct its operations, losing sight of what's important and of value to the end customer, which, more often than not, doesn't require the wheel to be reinvented but likely processes to be re-engineered in a way that existing communication, sales and services channels get closer to the customer and more convenient to use.
NSI Soluciones - ABPMP PTY
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Completely agree that transformation is mostly gradual.
You still need a transformation mindset to be able to give this gradual process some purpose.
  1. more than a month ago
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  3. # 7
Accepted Answer Pending Moderation
There are many myths about DT thus it is much simple to articulate a necessary condition for DT.

Unfortunately, DT is about making your enterprise as a digital system. Even more unfortunate is that to make a digital system you must use a system approach and architecture and life cycle management and so on.

Anything different is a myth.

Thanks,
AS
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  1. more than a month ago
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