BPM.com
  1. Peter Schooff
  2. BPM Discussions
  3. Tuesday, 25 July 2017
  4.  Subscribe via email
As everything is about digital transformation these days, what's the worst advice you can give a company that wants to go digital?
John Reynolds Accepted Answer Pending Moderation
Just jump right in. No need to waste time planning :-)
Proprietor and Product Craftsman at John Reynolds' Venture LLC
Comment
Yeah, just the sheer fact that you're "going digital" alone will solve all your problems. Wait a sec, what *are* your problems?
  1. Patrick Lujan
  2. 4 months ago
  1. more than a month ago
  2. BPM Discussions
  3. # 1
Patrick Lujan Accepted Answer Pending Moderation
Blog Writer
Ye gawdz, can we get a consensus definition of what constitutes "digital transformation" to begin with? Buzzword Bingo + Lemmings = Failure.
Comment
+1 Patrick . . Agree... we went from analog to digital back in the 1950's.

We cannot say that "transformation" involves going from paper to computer - that is "automation".

For me "digital" is 'bafflegab"

  1. Karl Walter Keirstead
  2. 4 months ago
  1. more than a month ago
  2. BPM Discussions
  3. # 2
David Chassels Accepted Answer Pending Moderation
Follow Governments' initiatives!
IT understands implications....they understand need for BPM....!
Just ask big suppliers to tender to get on with it no need for business to understand available capabilities on how they will deliver?
Seek advice from one of the big industry analysts....
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 3
Kay Winkler Accepted Answer Pending Moderation
I fully agree with Patrick. If a customer or prospect would be going to state the goal of wanting to "go digital", the very first thing I in all likelihood would want to determine is what that actually means and scoping-wise entails.
So, yes, the worst thing you actually could do, is failing to fill that "empty fluff" with actual contents.
I am sure that most users are aware that "digital anything" is more buzz than anything else, and will go to market with a more concrete set of aims and requirements in mind (e.g. going paperless, implement BI enhancements, complement current BPMS with ACM etc.). From that perspective, the worst advice could be downplaying the complexity that each of those technologies embody by themselves, let alone the LoE required to have them harmonically integrated and playing in tune among each other.
NSI Soluciones - ABPMP PTY
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 4
Emiel Kelly Accepted Answer Pending Moderation
Don't pay your electricity bills.
Sharing my adventures in Process World via Procesje.nl
Comment
I feel like that may not be terrific advice even for "analog" companies. :)
  1. E Scott Menter
  2. 4 months ago
  1. more than a month ago
  2. BPM Discussions
  3. # 5
Emiel Kelly Accepted Answer Pending Moderation
But of course I agree with Patrick. First of all it's about understanding the need for transformation (what problems do we want to solve and does someone have that problem?) and then the way how (maybe some digital tool things are a good way to help)
Sharing my adventures in Process World via Procesje.nl
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 6
Pritiman Panda Accepted Answer Pending Moderation
On a lighter note;
Worst Advice: "I think you should either prefix or suffix your company name with 'Digital'. It works in most cases, and you won't be left out in Digital Enlightenment followers lot "

+1 Patrick. Agreed.
The Digital Transformations Journies are more like human disease treatment. The medicine which worked for Person A, for a Disease D, to get cured may not necessarily work AS-IS for Person B. It depends on a lot of internal [DNA/past health history/allergic/any other disease etc] and external [climatic conditions, location, weather etc.] factors.

If we map it to an Enterprise, attaining digital enlightenment depends on multiple factors. To name a few: the history of transformation journies the company had undertaken; alignment and adherence to specific tools stacks in the enterprise; trends in the market; domain specific trend affinity [eg: some trends may not make sense for a particular industry domain]; employee strength; capability; leadership; timelines; vision etc..

Importantly and rightly stated by Emiel, the W5H questions on Digital Transformation [What Where Why When Who How] definitely makes a difference in giving a personal touch to the transformation and tailoring it for a specific Customer, specific Problem Statement and defining a personalized Digital Roadmap.
Comment
+1 @Pritiman on unique journeys - what could also be the hidden tacit knowledge and circumstances of each situation. At the same time though, business is about recipes and repetition. Balancing the two is key.
  1. John Morris
  2. 4 months ago
@John Agreed. At times repetition helps in some scenarios.
  1. Pritiman Panda
  2. 4 months ago
  1. more than a month ago
  2. BPM Discussions
  3. # 7
E Scott Menter Accepted Answer Pending Moderation
Blog Writer
“Be sure to map your as-is state carefully first.”
http://www.bplogix.com/images/icon-x-medium.png Scott
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 8
Dr Alexander Samarin Accepted Answer Pending Moderation
"Because your digital departments are unique, their digital transformation must be carried out by different digital consultants and with different digital tools."

(variations instead of “departments” – capabilities or functions)

bad#1 “departments” – an organisation must be considered as the whole
bad#2 “digital departments” – digital organisation is an organisation in which the life cycle of its products and services is based on primacy of digital presentation of those products and services; thus the core of such a transformation is products and services not departments
bad#3 “different digital consultants” – all the consultants have different understanding of “digital”
bad#4 “different digital tools” – all the vendors have different understanding of “digital”

Thanks,
AS
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 9
Bogdan Nafornita Accepted Answer Pending Moderation
Just buy 50 SaaS apps, link them with IFTTT and you'll be fine.
Managing Founder, profluo.com
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 10
John Morris Accepted Answer Pending Moderation
Tough question. But subtle -- there's the implication that "worst advice" might be something found all-too-often in the marketplace (comments above provide examples).

Coincidentally I just read a marvellous article by Viktor Sirotin, entitled "Anna Karenina Principle In Software Engineering", which may be applicable to today's question. I tweeted the article thusly:

Software design & #AnnaKarenina: All good software alike, each bad software bad in its own way - http://bit.ly/2uZJ8Rl - @Sirotin #Tolstoy

The article is a great mashup of software engineering, literature and systems theory. (The propositions contained in the article are much more subtle than any crude application of a principle.)

The article concerns "outcomes" -- but recall that outcomes are consequences, after implementation, of plans and advice. Therefore we could say, derived from the Anna Karenina Principle of Software Engineering, that "there are a large number of bad pieces of advice that one can give or receive concerning 'going digital'." We are now in the realm where epistemology, discourse, technological evolution and business risk. How does good advice prevail? Given the stats for failures "crossing the chasm" it's not clear that good advice does prevail as often as one would hope.
Comment
@John Pleased to see a government that seems to get BPM...Sadly UK Government just not in the loop still stuck in IT dark age ....which suits their big vendor supply chain!
  1. David Chassels
  2. 4 months ago
+1 linking literature and reference models!
Here are two links to some practical reference models for smart home and e-government (by Dr. Samarin):
Smart Home As System Of Systems
http://improving-bpm-systems.blogspot.ca/2016/12/smart-home-as-system-of-systems.html
https://www.linkedin.com/pulse/smart-home-system-of-systems-reference-architecture-alexander-samarin
e-Government Reference Model
http://improving-bpm-systems.blogspot.ca/2014/10/e-government-reference-model-gegf2014.html
  1. John Morris
  2. 4 months ago
"Anna Karenina Principle of Software Engineering" is a good argument in favour of reference capability maps and reference architectures
  1. Dr Alexander Samarin
  2. 4 months ago
  1. more than a month ago
  2. BPM Discussions
  3. # 11
Lionel Palacin Accepted Answer Pending Moderation
Focus on the technology first, no need to involve the business analyst early on.
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 12
Neil Ward-Dutton Accepted Answer Pending Moderation
I think Kay beat me to it. Here's my short answer: Doing anything but asking "what do *you* mean by 'Go Digital'?" is the wrong thing.
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 13
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.