What do you think should be the number one BPM priority for a company in the year ahead?
BPM is daily business, so the only priority would be 'keep on executing processes that make your customers happy (and like to pay for)'
A chance to wheel out my favourite General Patton quote:
> A good solution applied with vigor now is better than a perfect solution applied ten minutes later.
Applied to BPM I'd recommend that this continues our pursuit of upskilling and empowering business users within an appropriate framework of governance and auditability.
And one more thing: solutions created out of observed data rather than hunch or 'established wisdom' will continue to be disruptive so that empowerment had better have an analytic component.
I would suggest mapping constituent intteractions. I would start with customer Journeys and go from there. This is easier said than done because organizations think their processes are already there. I would guess the results of the mapping would open a few eyes.
Agree with you 'making sure we do the right thing (processes) here, should be the priority. Gadgets will come later.
Focus on the business outcomes and TCO, quit getting distracted by:
- hourly rate
- the ups and downs of daily business news
- requirements that aren't tied to buisiness outcomes
Before you start understand "how" the BPM supporting software will deliver exactly what is required and the inevitable future change. This will include the adaptive user forms and of course how to handle the mess of legacy! Might be a good idea to understand cost?
I would say the number one priority for companies would be in instilling a process mindset in regular business users. This process mindset is prevalant in I.T. but its prevalance with regular business users is very uneven. Only once regular business users start driving this will organizations start realizing the full potential of BPM.
Part of this involves investing in educational initiatives and the other part involves investing in tools geared towards business users.
I also think the BPM industry needs to do its part in evangelizing the benefits of BPM when driven by business users. (Or at least the part of the BPM industry that believes this :). Obviously vendors that believe this will do some of this evangelizing, but BPM consultants and Lean consultants also have an invaluable role to play here.
Co-founder and CTO, One Network Enterprises
Even for those that have a process mindset the issue may be that there is no easy way for them to easily actualize their processes. The ways that one sees today are
1) Tribal knowledge.
2) Written document
4) Engage with I.T. to build a process for them
#3 works well when the App does what the business user wants. This is the optimal scenario. When the app does not meet needs there needs to be something better than #1 or #2.
- Ranjit Notani
- 1 year ago
Take stock of your systems, evaluate the business processes within them, such as age and deficiencies, and prioritize them for review by management. Also prepare a preliminary cost/benefit analysis on the top 10 or 20 processes. Determine which need modification and which truly need to be rewritten from scratch.
Stop treating BPM as a (periodic) vehicle for automation or proofing compliancy (only). Start seeing BP
[b][quote][i]Management [/i][/b][/quote]as the
[i]fundamental (knowledge) base[/i]where your business (at all times) depends on. Not because of workflow or case. But simply because you KNOW how stuff (dare I say strategy) can get executed in a better and more controlled way.
[i]Anything [/i]in life is a process. Without process
[i]nothing [/i]happens. Control the process better, and you'll change behaviour and outcome. Obviously information, resources (people) and tools (technology) is tightly related here...
I might be acting again the philosopher role here, but hey...
The number one priority is to get rid of the phrase BPM as it currently stands and replace witth Management of Processes for the Business User. Put BPMN in the end user deployment bin and use a notation that can easily define the BPA (Business Process Architecture!).
Start looking at your business from the customer's perspective - what is the CX (customer experience). Think of that as a process and make it leaner and then more consistent across all your teams, offices, locations, channels. Then automate whatver you can to improve responsiveness and compliance
A real example from one of my clients - "Implementing process-centric solutions by us not by the professional services of our BPM-suite tool vendor".
- Dr Alexander Samarin
- 1 year ago
Also, we want to build a corporate unified business execution (CUBE) platform ( see http://improving-bpm-systems.blogspot.ch/2015/10/enterprise-patterns-peas-example-cube.html ) in which the BPM-suite tool is only one of the components.
- Dr Alexander Samarin
- 1 year ago
But as vendors, it's our job to ensure that customers can, if they so desire, cut the cord and proceed to grow their internal capabilities. We're a lot more interested in successful customers than we are in a few services dollars here and there.
- E Scott Menter
- 1 year ago
I'm going to cheat by not limiting myself to only one "#1". Sue me.☻
Customers! Customers! Customers! BPM isn't just for the back office anymore. Oh, and by the way, your eforms (with all due respect) are probably horrible. Before you show them to customers, get some UI/UX/CX folks in to redesign them for you.
Supply chain partners. Your vendors and and partners are intrinsic to your processes and your success. Turn them into full-fledged participants in your BPM-driven applications.
Render unto workflow what is workflow's, and to case what is case's. In other words: traditional process and case management aren't all that distinct. Your BPM-driven applications should be able to easily take advantage of both paradigms, flowing easily out of one, into the other, and back into the first again.
Recognize BPM for what it is: a platform for the rapid design, creation, deployment, operation, and iterative improvement of robust, custom business applications. Build teams with the appropriate skills for making the most of this technology. These teams may include analysts, architects, builders, UI/UX/CX, and others who grok the BPM paradigm and know how to exploit it without treating it like something it's not, something with which they may be more familiar (a common problem with programmers, for example).
I take it back. The last one is #1.
BPM is proven both as a methodolgoy and solution platform. So find a project. Get started by identifying and classifying improvement opportunities based on likely financial, customer, and strategic benefits. Create and score projects based on benefits (e.g., strategic fit, cost savings) vs effort (e.g., resources, duration, capital investment, risk), and select the candidate with highest value and/or just-do-it potential. Assign project sponsors and teams, gather remaining inputs and outputs, create scope and project charters, and define project plans. Then go do it. Apply lessons learned to the next project. Go from smaller projects to larger projects as team become comfortable and management committed.
Get rid of the Project Methodology.
Done as a project, BPM is costly, disruptive and rarely produces the benefits envisaged. Worst of all, once the project team leaves, that is as good as it gets - as the process need evolves, the process doesn't leaving it trapped in a timewarp.
Take a leaf from the machine learning and lean startup handbooks. Simply create the existing process in your BPM software, then set up a learning and AB testing system which analyses the data the system produces and makes predictions on what works better, then testing those and creating a winner stays on iterative process. Instead of a process which decays, you now have a process which learns and continually optimises and adapts to changes. This system basically gets better every time you use it, eliminating the need for costly project teams to come back in and refresh every few years.
Projects were part of the old, static world, not the new fast-moving one. And if your company still thinks in projects, it is on the way out.
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