1. Peter Schooff
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  3. Thursday, August 28 2014, 09:42 AM
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In your experience, which industries have always been the most open to BPM, and which industries still have a way to go?
Tim Bryce Accepted Answer
Good question. Due to their familiarity with Industrial Engineering, I would have to say manufacturing companies. Insurance companies are also good as they understand the concept of "product." The worst? Government...They haven't a clue.
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Ian Gotts Accepted Answer
There are those that just get process; engineering, construction, manufacturing, process (ie fluids), oil and gas. There are those where compliance forces them to get it; food and pharma, investment banking.

There are industries that don't get it, and they all have their excuses, but there are also departments who believe they are above process; sales, scientists and doctors

However everyone says that they understand the importance of process, except just not for them.
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Patrick Lujan Accepted Answer
Blog Writer
I don't know about "most receptive," but the ones who've been doing it the longest, the best and the most would be finance and insurance, hearkening even back to the old "workflow" days.

Who still has a way to go? State and local government because, well, they just don't do anything quick. Anything.

Just my tuppence.
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Peter Johnston Accepted Answer
If you draw a bell curve for BPM, you will probably find it has actually passed its peak – it is coming out of more CIO and CEO’s minds than it is going into. Memories of those horrendous Process Modelling Meetings where everyone drew process diagrams and at the end of the day they got rolled up and put in a cupboard still haunt people – and when you try to explain BPM they say “not that old stuff again”.

The curve for understanding of Process, however, looks more like an S curve. And it is still rising fast. My old friends at Amazon must get the credit, but also the guys at the Big-Data firms, the companies like Import.io, Zapier, IFFFT and a host of other apps which make it simple to connect one piece of data with another and create a mini-process. Process is winning the hearts and minds of most business executives.

But there is every sign that the two are not connected. Whole fields like Marketing have suddenly become process driven, but there is no BPM in sight. New initiatives like Internet of Things which should be linking sensors into a process are not even considering BPM to create the processes they link to. And E-commerce is also passing BPM by.

This isn’t very surprising. BPM is an old-fashioned process system designed for IT people. Part of BigIT, itself on a downward spiral, giving way to apps.

So it is still strongest in the slow, step-change, BigIT types of companies and industries. Sad given its agile, continuous improvement capabilities. But ironically, these are just the fields where it is seen as an upstart, fought off by the BigIT programmes like SAP and Oracle, resisted by siloed managers and made impossible by the very fact that systems in these companies are not joined up.

So we have two choices.
The first is to penetrate those big slow industries. If Oracle, for example, really got behind its BPM offering it could create a step-change in BPM adoption. But it won’t – its BPM product is only a spoiler to stop people defecting to IBM.

The second is to create agile BPM – the sort of product which you can simply clip into e-commerce systems, BigData aggregations and dynamic web tools. Where users themselves can create decision trees and processes to run their marketing, sales, HR, facilities and other operations, without needing to get IT involved.

We need to take BPM away from IT and give it back to the user. Or simply keep watching its decline, linked inexorably to the decline of BigIT.
Dynamic Process
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Kind'a lost, not sure whose question(s) you were answering there.
  1. Patrick Lujan
  2. 2 years ago
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E Scott Menter Accepted Answer
Blog Writer
Regulated industries are a bit more aggressive in pursuing BPM-driven solutions, for understandable reasons. But beyond that, we see little in the way of vertical specialization. I do expect, however, to see a substantial push in rapid time-to-value customer facing deployments. Forrester seems to agree (but I still think I'm right nevertheless).
http://www.bplogix.com/images/icon-x-medium.png Scott
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David Chassels Accepted Answer
Agree with Scott adding that Government are the ones still to wake up to the real driver of services. But there are many vested interests internal and external that are resisting a move to simplicity that BPM principles with good supporting Software can bring?
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I noticed that BPM (as a trio: discipline, practices/architecture and tools), being correctly implemented, is attractive in the following situations (although not all of them are industry-dependent):

- many semi-independent business units which carry out almost similar functions but slightly different – because BPM allows to mix diversity and uniformity; typical industries: e-government, healthcare and smart-cities.

- high appetite for innovations because BPM liberates the business people from routine work and allows them to concentrate on their business challenges

- high appetite for knowledge management because BPM is good for capturing and dissemination knowledge

- high level of competition in the industry because BPM helps enterprises to achieve a very high level of agility

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I'll be assuming that the scope of the BPM adoption we're talking about is directly related to BPMS adoption (from a technological perspective), which, let's be honest, is always a great driving force for BPM adoption from a management perspective.

As far as I've been seeing you have a big adoption by financial institutions, banks, and insurance companies. But you also see a great adoption by companies from very different industries (healthcare, telco, manufacturing, retail). It's hard to identify which industries are more receptive. In the end, every company wants to be more efficient and effective, and wants to have greater levels of control on how work is done to create value.

Now, considering which are the companies that still have a way to go I don't think you can set them apart by industry, but by size.

Indeed, I believe the BPMS market was largely closed to a specific set of companies but not by their industry, but by their size. Mainly because of the price and effort involved with infrastructure, licenses, and custom development.
On the other hand the need of good process management is universal either you are a 5 person startup or a 400 000 people multinational.

What I would like to see in the future is a larger adoption by small and medium enterprises that are looking for cheaper and faster ways to streamline and scale their processes, in order to achieve higher levels of operational efficiency and growth.

I truly believe that a new set of cloud-based systems will disrupt the BPM market opening doors for a whole new set of opportunities (and most of these opportunities are yet to be seen or totally understood). That's the way to go.
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