Geometry improves customer experience with collaborative BPM software by Bizagi
Russian professional services company reduces response times to customer enquiries by 60%.
London, UK – July 11, 2014
Bizagi Ltd., the global Business Process Management (BPM) platform author, helps Geometry accelerate its sales process, increase collaboration and improve resource allocation.
Geometry, engineering surveys and geophysical studies experts based in Russia, achieved ROI with Bizagi in just 60 days – from project conception to commercial operation. Alexei Turchkov, Geometry CEO, said:
"As the company grows, you need more effective management tools. And since everything derives from business processes, we decided to go down the BPM route."
In terms of ROI, Geometry now creates 3-4 times as many commercial offers with the same amount of effort. Response time to customer requests is down by 30%, and orders are qualified 20% faster. The relationship between Sales and Technical Departments has improved thanks to better communication and quality of information, reducing interaction time by 30%. And the most significant ROI figure is the 60% reduction in errors achieved by replacing manual tasks with automated systems.
Jolanta Pilecka, Bizagi CMO, comments:
"We are very impressed with Geometry’s delivery timescales of just 2 months and the numerous benefits the automation has brought to the business. We have witnessed once again the importance of choosing the right first process for automation which was fundamental to achieving the quantifiable results fast."
Read the complete Geometry case study here.
Bizagi (which stands for business agility) is a privately-owned company run by software entrepreneurs who are experts in Business Process Management (BPM). Over 350 global customers have selected Bizagi to model and automate their business processes which results in improved operational efficiencies, shorter time to market and business agility. Our enterprise customers gain significant competitive advantage by using Bizagi’s software to streamline mission-critical processes (cross-functional, complex and international) as well as mundane daily routines. With global headquarters in the UK, offices in Europe, USA and Latin America, Bizagi is supported by a strong implementation partner network worldwide. For more information, please visit www.bizagi.com.