This blog continues from December 10th blog – discussing 5 techniques which help the BA provide important value in Business Process Management (BPM).
Identify and Conduct Operational and Technical Analysis
So often when the company creates and documents the As Is Swim lane model, it concurrently brainstorms some improvement, and then moves to implement those improvements. Here’s what I have found. If you move right from the current state process diagram to the solutions you get small improvements; or you document the current process, suggest where automation will improve the process and use technology to automate the current poor process The BA has to help the organization do the needed analysis, such as looking at defects and finding where they make the biggest impact; or using a notched time line to find out where the long wait times are and developing a streamlined process which minimizes wait time. Four techniques I use to get a deeper understanding during analysis are: