Functional and Process Management: Tools Support

In the previous articles, we positioned Project Management and Process Management as systematic ways to compensate the issues of pure functional management: loss of control at handoffs, loss of focus on corporate goals, sub-optimization, etc. Let us now consider the tools (i.e. software) support for functional, project and process management.

Processes

In Process Management, sequence of work can vary from instance to instance: there are gateways, conditions; business rules etc. The key is predictability: no matter how many forks in the road, we know all of them in advance, and we understand the conditions for the process to take one route or another. If this condition is met, we are dealing with a process.

Note: Here I am talking about BPM software as it exists today, *not* Business Process Management as a discipline.

Long live BPM! Business Process Management, BPM for short, is close to couple of decades old. I feel sad for the companies that make Business Process Management (BPM) Software. Reason? They have been fighting the perpetual battle of adapting to the change that has been plaguing this category.

Page 26 of 31