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BPM Tips for Success

All of us like practical tips that we can read quickly, use easily, and produce results. Since I began blogging two years ago my focus has always been on writing about my experience with clients in the BPM/Process Improvement field—or what a colleague of mine calls providing, "Notes From the Front."

My new book, The BPI Blueprint: A Step-By-Step Guide to Making your Business Process Improvement Projects Simple, Structured, and Successful, just published in February and available on Amazon, is a practical guide tells you exactly what's required at each BPI phase, and techniques are explained so you can replicate them.

Here are "some tips for the road" that you will make your BPI project successful and there are many more in the book.

1. Team participation builds success; the Team Facilitator encourages the full involvement that underlies team participation.

There are three key aspects of this tip that I want to comment on.

Team participation – I highly recommend that you build a specific team with key stakeholders for the BPI project. If you are a Business Analyst, Process Improvement Expert, or Black Belt and you currently interview subject matter experts to develop the process diagram, find key problems and identify root causes, you are working with one hand tied behind your back. Instead bring these people together and form an ongoing team to do the process modeling, analysis and design together. You get them talking to one another, seeing different points of view, and building synergy.

Team Facilitator – The Team Facilitator is one of four key leadership roles on the team. It is a person with two important skills—BPM methodology knowledge and group process skills.

Full involvement – It is the Team Facilitator that makes the team's full involvement happen, by determining what is next in the BPM methodology for the project, and by making sure all the team members are participating. This involvement contributes to the team's synergy.

2. Set the agenda for core workshops and team meetings to accomplish specific items; try not to start items and leave them unfinished.

Two kinds of sessions, both critical to a successful BPI project are mentioned here – core workshops and team meetings. Core workshops are half day or full day sessions with an experienced BPM instructor/coach, the team and their Project Lead and Team Facilitator. These sessions provide content and the team works on aspects of their business process improvement project applying the content and techniques to real work.

Team Meetings are 90-minute meetings that happen weekly where the team works on specific projects from the core workshops that are important to their project. These are attended by the BPI team and the Project Led and led by the Team Facilitator. The experienced BPM instructor/coach is not there.

Both of these sessions need to cover just a few topics, with time to complete them. Often work is brought in to the meeting to discuss or summarize. These sessions produce completed outputs for the BPI project.

SweetCover V5 thumbMy new book, The BPI Blueprint: A Step-By-Step Guide to Making your Business Process Improvement Projects Simple, Structured, and Successful, was just published in February and is now available on Amazon.com

Nathaniel Palmer
Author: Nathaniel PalmerWebsite: http://bpm.com
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.