Book Review of "Intelligent BPM: The Next Wave for Customer-centric Business Applications”

Intelligent BPM Next Wave

He is one of those visionaries who frustrates budding futurists and industry soothsayers, as he doesn't readily buy into fads or "next big thing" trends that the rest of us often get excited about. Yet he keeps his finger on the pulse of what is actually happening next. I can't count how many times I have looked in introspect and realized "Wow, Setrag called that one!"

This prescience comes through in this latest work, the most recent of at least 20 books by my count (many of which considered the gold standard for their respective areas, such as SOA and Object-Oriented Technology). Dr. Khoshafian can walk into the CIO's office of any major bank or similar enterprise and explain in meaningful terms what they need to do today to be ready for the next 5-10 years (or beyond).

This book offers a similar narrative, as if you were having that conversation with him one on one. It is about BPM technology, not theoretical concepts. But technology in the context of tangible business missions, like governance, adaptability and customer experience.

It covers lightly issues like Six Sigma (something that has arguably held back BPM in many organizations – my words not his) while also framing the technology mission of BPM (what it is today, at its most evolved point, in precise definition, not sweeping generalizations) within the context of enterprise transformation and business architecture.

At just over 200 pages is digestible, a fairly quick read with a good balance of brevity and depth. There is not an agenda there, it doesn't require buying into a 'Manifesto' (can we be done with those already!) or ideas that will feel counterintuitive. Rather it will likely feel quite intuitive, connecting what you are no doubt already seeing and experiencing with what you should to be doing and why (and in many cases how as well).

The book is available in hardcopy, as well as an e-book directly from Pega. Further details can be here.

Nathaniel Palmer

Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.