BPM.com's research has found a consistent set of factors for why BPM projects have failed. Listed in order of frequency of mention, these are:
- Failure to Define Realistic Boundaries
- Resistance by End Users and Stakeholders
- Lost Executive Sponsorship
Sponsorship can be lost through attrition or a significant change of assignment. The fact is that executives have short attention spans, and if they’re not seeing the results they were looking for they will move on to something or someone else. Yet what is most likely to doom any project is “scope creep” – often from failure to define realistic expectations and boundaries at the outset. With BPM typically this is an overshoot for processes where the processes and associated rules are too far-reaching, too complex and it becomes politically intractable to reach agreement. These resources are designed to help you begin with getting it right when getting started, by avoiding the common pitfalls most commonly associated with failed projects.