People Power: Sustaining a Culture of Positive Change
Many organisations and leaders are aware of a growing problem - their operations seem to be getting more complex. Large teams spread across many offices, working in different cities, different standards and time zones make it harder for teams to collaborate, share, and learn from each other.
In response to this, organisations are looking to simplify, using business processes as the language to describe their operations. A lot of time and effort is now being invested investigating process management technology, improvement methodologies like Six Sigma and LEAN, and process notation standards like BPMN.
An aspect that perhaps deserves more focus is the role people play in creating the right conditions for a collaborative culture of change across your organisation. It is no longer good enough to run improvement initiatives, to capture process knowledge at great expense, and to ‘hope’ that changes will be operationalised and sustained. An environment and some structure is needed so that people are motivated to participate, and are personally invested in sustaining ongoing change and improvement.
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