When it comes to traditional Business Process Management (BPM) and Case Management solutions, forget what you know. The schemas you associate with these technologies are holding you back.
Sure, business process management as a discipline is incredibly important. Managing process and information as effectively as possible is vital to organizational success. Especially in Case Management, that now clichéd adage, “Get the right people the right information at the right time” still rings true.
But what you define as BPM, what you think of as Case Management...It is changing. The boundaries are blurring as you read this.