Traditionally, IT investments targeting business operations and business productivity have come in one of two forms. The first is packaged applications, such as Enterprise Resource Planning (ERP) or financial management software, as well as other more specialized commercial off-the-self (COTS) packages. The second of course is custom-built applications.
The assumed benefit of COTS packages over custom applications is that the cost of software development is spread across multiple customers. In other words, rather than paying for your own custom-built solution, you compromise with an out-of-the-box solution that may not meet your exact needs or work the way you work, but at least you’ll save money buying something already built.
This BPM.com White Paper examines the role of Case Management platforms for application development, as well as specifically looking at AINS eCase®, a recognized industry leader recently featured among the top 10 competitors in Gartner’s “Critical Capabilities for BPM-platform-Based Case Management Frameworks” report.