'us' - Utility Services

An Alliance between South East Water Ltd, Thiess Services and Siemens, Australia

Executive Summary / Abstract

The 2009 executive team’s strategic review of the 'us' – Utility Services IT projects identified an opportunity to increase the value that its projects were delivering by taking a more holistic approach. Many of our IT projects, as is likely the case in many companies, were very focused and delivered value to a single business group or function but not necessarily across the business. This reality was amplified in our case because we not only work across departments, but also across multiple companies within the Program Alliance. The review concluded that value would be significantly increased by integrating solutions across functions and business groups through a better understanding of our end-to-end processes.

Nathaniel Palmer
Author: Nathaniel PalmerWebsite: http://bpm.com
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

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