“‘What the customer asks is not what he wants and what he wants is not what he really needs.’ Applied to business processes, it means that what a customer calls a ‘process’ is often a process fragment, really.”
-Keshav R Muruges
“Connecting customers to operations. Think of your customers’ actions online as part of your business process, and implement your processes accordingly.”
“Pega now has its sights firmly set on Salesforce.com – it’s looking to seduce companies that have invested in Salesforce and have hit a wall.”
From the BPM Forum
What Is the Number One Reason a Process Improvement Project Fails? “People.”
What Is the Number One Reason a Process Improvement Project Fails? The answer is in the question: the fact that it is seen as a project. 'we started a separate project for process improvement, so it doesn't disturb daily operation'
“BPM offers us a great opportunity to drive broad change at relatively low cost. Let's take advantage of that and stop limiting our imaginations to what what was possible ten years ago.”
-E. Scott Menter
“Any process improvement project is ‘touching’ the iceberg of processes within an enterprise (see REF1). Thus dealing only with its visible part will be as dangerous as asking a captain to navigate close to an iceberg.”
-Dr. Alexander Samarin
“Fire the people in the company with the biggest egos - they're the ones doing the real damage with their tribe domination goals dressed up as ‘process improvement projects’.
“Empower staff to service a customer right the first time using goal-orientation.”
Number one reason a process improvement project fails: “Organizational character.”
The opportunity for software to transform work has always been present and limited only by our ability to innovate.
“Tools don’t transform businesses. People do.”
-Juan J. Moreno
“BPM is basically about accelerating and enhancing existing work through increased clarity, automation, optimization of work organization etc….As we increasingly automate tasks and micro-decisions, we delegate them to machines. This frees us - humans - to focus more on the human attributes that makes us valuable to business.”
“BPM is probably the best way to manage the business transformation, because it allows to do it precisely by processes, minimizing redundancies of business activities, increasing the quality and decreasing costs of changes.”