Productivity isn’t entirely a process problem. But understanding and working to improve the processes used within your organization is entirely under your organization’s control, so it’s the place to start.”
-Paul Harmon

From the BPM Forum

“So is case management misunderstood? Do you think your customers care as long as you do what you promised them?”
-Emiel Kelly

“The single biggest issue I encounter (almost on a daily base) with implementing Case Management (as important part of the proposition our company) is non-readiness. With this I mean that companies who like to embrace new technology (e.g., adaptive case management) whereas you witness still employees walking around with paperbased archives.”
-Walter Bril

“BPM ‘end’ is ‘working by plan’ and ACM ‘end’ is ‘planning by work’.”
-Dr. Alexander Samarin

“Customers are confused, because vendors keep trying to convince them that only BPM can solve their problem, or only a case management solution can solve it. It turns out the borders aren't nearly that well defined.”
-E. Scott Menter

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