“Trying to force collaboration where the culture does not yet support it can actually slow down productivity.”
-Angela Ashenden

“Gartner Inc has predicted. By 2017, 70 percent of successful digital business models will rely on deliberately unstable processes designed to shift with customers’ needs, it has stated.”

From the BPM Forum

“Most everyone starts projects now by thinking about work to be done (rather than processes to improve), and organizes work into stages and outcomes.”
-Ken Schwartz

“What we will see this year is an expansion in the way that BPM is used as a rapid development platform for all sorts of applications. Of those, certain case management apps may stand out. But so will others.”
-E. Scott Menter

“For some folks, adding goals and objectives to ‘getting work done’ feels like innovation because they weren't doing BPM right to begin with.”
-Scott Francis

“I don't understand how anyone can work on a process without considering three kinds of outcomes -- customer delight, internal controls, and efficiency.”
-Faun deHenry

“I look at it this way: Processes are like journeys -- Outcomes are like destinations.”
-Steve Weissman

“Do not try to ‘re-define’ the expected outcome to fit the weak process. Instead, improve the process to fit the outcome.”
-BPM Mentor

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