“Trying to force collaboration where the culture does not yet support it can actually slow down productivity.”
-Angela Ashenden

“Gartner Inc has predicted. By 2017, 70 percent of successful digital business models will rely on deliberately unstable processes designed to shift with customers’ needs, it has stated.”
-Infotechlead

From the BPM Forum

“Most everyone starts projects now by thinking about work to be done (rather than processes to improve), and organizes work into stages and outcomes.”
-Ken Schwartz

“What we will see this year is an expansion in the way that BPM is used as a rapid development platform for all sorts of applications. Of those, certain case management apps may stand out. But so will others.”
-E. Scott Menter

“For some folks, adding goals and objectives to ‘getting work done’ feels like innovation because they weren't doing BPM right to begin with.”
-Scott Francis

“I don't understand how anyone can work on a process without considering three kinds of outcomes -- customer delight, internal controls, and efficiency.”
-Faun deHenry

“I look at it this way: Processes are like journeys -- Outcomes are like destinations.”
-Steve Weissman

“Do not try to ‘re-define’ the expected outcome to fit the weak process. Instead, improve the process to fit the outcome.”
-BPM Mentor

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