“In the end customers don't want you to improve your processes, they want you to execute those processes well.”
Emiel Kelly

“The world is changing from flow directed to goal directed and distributed intelligence, but we will need learn new skills and habits to manage emerging work.”
Jim Sinur

“I’ve talked this month with two organizations, both undergoing significant transformation programmes and both believing that they take process excellence seriously. But, in both cases, all process modelling is project-based. Neither of them have any kind of enterprise platform for process management; neither of them have a persisting, end-to-end visualization of how everything fits together.”
Mike Gammage

From the BPM Forum

“The consistency of the quality of a product (through days, months, and years) is only as good as the quality of the process.”
Filipe Pinho Pereira

“The quality of the processes determines the cost to produce a great product (or service).”
Ian Gotts

Does Work Journey Management (WJM) Better Describe Today's Process Management? “No. A better phrase would be an old-fashioned mess (OFM).”
Peter Johnston

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