“What’s needed is a real-time, socially constructed approach to change, so that the leader’s job isn’t to design a change program but to build a change platform—one that allows anyone to initiate change, recruit confederates, suggest solutions, and launch experiments.”
Gary Hamel and Michele Zanini

“(BPM) Monitoring and analytics are important not just for managing daily operations, but also to feed back into process improvement: actions taken based on the analytics can include work reprioritization, resource reallocation, or a request for process improvement.”
Sandy Kemsley

“Vivek stated that every business is a social network linked to a perishable inventory of products, services or knowledge.”
Jim Sinur

BPM Forum

“By the time you have finished creating perfection (business process) the business imperative will have been long gone. In today's world it's better to build good enough, and then iterate from that basis.”
Nicholas Kitson

“The only perfect process is one which is in touch with the customer need, gathers data constantly and uses it continually to optimise itself and change to suit the changing needs of the customer.”
Peter Johnson

“Complexity is BPM's friend. Without looking thru the lens of BPM canan organizationeffectively manage its complexity or even achieve simplification of that complexity at the point of customer engagement.”
Stuart Chandler

“Businesses need to realize that process complexity exists already, whether they acknowledge it or not. They can tackle the problem, or try to avoid it an pay the cost in increased risk and ever-diminishing productivity.”
E Scott Menter

“Currently BPM systems are flexible enough to be able to deliver business applications adjusted to customer's specific needs.”
Michal Rykiert

“Buy for parity, build for differentiation.”
Eric A. Stephens

“Enterprises need some kind of ‘3D printer for software’ to deliver innovations via automation of their unique digital challenges.”
Dr. Alexander Samarin

“You can get away with bad data if you have a good process. The reverse is not true.”
Ian Gotts

“We are likely to create a bad user experience (which is a dynamic process) when focusing too much on data.”
Larry Hawes

“A bad process can succeed with good data, better than a good process can deal with bad data.”
Keith Swenson

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