"Jim Champy touched on the evolution of process thinking: 'Twenty years ago process professionals drew their inspiration from engineering. The organization was seen as a machine. Twenty years from now there will still be process professionals, but they will draw on science – especially biology – rather than engineering. The organization will be seen and managed as a living entity.'”
Mike Gammage

Business Process Modeling Notation, or BPMN, is a process diagramming language. It describes, in a picture, the steps in a business process from start to end, an essential starting point whether you are simply documenting the process, analyzing it for possible improvement, or defining business requirements for an IT solution to a process problem.
Bruce Silver

“The seeds of BPM success are sown at the start of the project and there are many who still don’t get it.”
Jaisundar Venkat 

“By experimenting with BPM and combining it with technological elements like the Internet of Things, collaboration through social channels, and interactive learning and asset utilization, business leaders are finding ways BPM can improve top line items as well.”
Ritesh Jain

From the Forum

“The stormy history of BPR is littered with examples of processes that produced entirely the wrong thing, but were operated so efficiently that managers clung to them like lifebelts in a typhoon."
Ross Harling

“‘Process efficiency’ is just a tip of the iceberg. The battle is ‘efficiency of delivering process-centric solutions.’”
Dr. Alexander Samarin

“Efficiency is a means, not a goal. If you only can survive by becoming more efficient, you're in the wrong business.”
Emiel Kelly

“Productivity = Effectiveness X Efficiency: Whereas efficiency considers speed and volume, effectiveness questions the necessity of the task itself.”
Tim Bryce

“BPM tech vendors that don't have an useful and usable mobile client are now pretty disadvantaged in the marketplace.”
Gary Barnett http://bpm.com/bpm-today/in-the-forum/how-will-the-proliferation-of-mobile-devices-impact-bpm#reply-1619

“The real focus moving forward is getting organizations to reflect on the customer interaction and engagement paradigm. Organizations have to flip to outside-in to really understand how to shape the business processes and to develop stronger customer centric interation and engagement models.”
Stuart Chandler

“Q: How will mobile devices impact BPM? A: No impact at all. BPM is a practice around continually improving business by evaluating how well the processes are running, and how to improve them.”
Keith Swenson 

“Mobile users have access to different information at different times to traditional office-bound BPMS users. Mobile technology allows users previously excluded from participating in automated processes to be included, or to participate at different points in the process, with potentially radical effects on the processes themselves. I see vendors just now waking up to the potential of BPM technology to support a mobile workforce.”
Phil Simpson 

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