"BPM and Case Management are at once both transformative and disruptive. What is dead is that idea that BPM is exotic, outlier technology that has niche uses, inevitably to be replaced with something bigger and better. That's dead. Dance on its grave. What is brilliantly alive is the BPM on which many (not yet all) of the most innovative, successful, and largest firms in the world run their businesses on."
"I came away from having attended both conferences with a strong sense of a common theme: that we’re reaching a stage in business process practice maturity where it’s becoming widely understood and accepted that there is no one approach that is going to yield improvement in every situation."
"A new technology driven society is just around the corner. The building blocks of the this remake are here today and the moves organizations make will determine their outcome as a winner or a loser"
“Mobiles have shown us the power of ease of use in driving uptake and driving behaviour. It matters. A lot. I won't come to your house if I have problems getting in the door. There is a solution to this. Get the lunatics to design the asylum.”
“Silos are the problem we are all trying to overcome. Point is that the best way of doing that is working outside-in. Generally speaking, the manager of a silo wants a solution to his/her problem. Optimizing for the end-to-end is usually more expensive and often takes longer. Hence we end up with the inside-out mind-set prevailing.”
“The whole point of BPM is to consider the overall effect of the collection of activities. We know that improving a single step in a process can make the entire process worse. Local optimizations don't always lead to global optimums. The central idea in BPM is that you will evaluate you improvements according to the process as a whole.”
“How about abandoning the idea of designing the sales process and thinking about our customer's Purchasing process? It's refreshing for most people, to say the least.”
“It is time to deliver the promise of BPM with process redesign using 'inside-out' techniques like process simulation.”
“If you can change the way people behave, the opportunity for change in other realms is virtually unlimited.”
If you feel we've missed a great quote from the past week, please add it in the comments below. If you have one we should consider for next week, please use the hashtag #bpmqow on Twitter to make sure we see it.
Have a great week!