“Organizations need to take a good look at their 'end to end' processes that support excellent customer experiences. Processes are the welcome mat for your organization.”
“Process mining bridges traditional process analysis techniques like modeling (which are not based on data) and data-driven techniques like data mining (which are not process-oriented).”
“Technology rarely drives organizational change. Organizations must make the difficult choices necessary to compress their cycle times and institutionalize innovation, and only then will tools like ours reach their maximum potential in such organizations.”
“Adaptive Case Management allows people to organize and work in ways that are not formally recognized. Instead, the real organization emerges from the group of people working together, they way that real organization has always emerged before people starting thinking it was a good idea to formalize it.”
“The ability to learn faster than your competitors may be the only sustainable competitive advantage.”
“It's mostly a matter of not confusing the role of somebody who can design processes with the role of somebody who can design a UI.”
E. Scott Menter
If you feel we've missed a great quote from the past week, please add it in the comments below. If you have one we should consider for next week, please use the hashtag #bpmqow on Twitter to make sure we see it.
Have a great week!