“‘Agility should be measured in the eyes of the customer.’ So too then must BPM. And the customer is that common reference point for both IT and Business.”
Theo Priestley

“You can not simply let the customer prioritize the work tasks. Architecture is a strategic effort that will, in the long term satisfy more customer requirements, even if it means foregoing specific requests today.”
Keith Swenson

“In the near future the IT contribution to BPM will be: securing a reliable internet connection.”
Bogdan Nafornit

“Which processes an organization chooses to automate has to do with the strategy and culture of the organization. As practitioners of BPM, I believe our job is to help them understand the possibilities, the risks and benefits of each task.”
Don Schuerman

If you feel we've missed a great quote from the past week, please add it in the comments below. If you have one we should consider for next week, please use the hashtag #bpmqow on Twitter to make sure we see it.

 

Have a great week!

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