“‘Agility should be measured in the eyes of the customer.’ So too then must BPM. And the customer is that common reference point for both IT and Business.”
“You can not simply let the customer prioritize the work tasks. Architecture is a strategic effort that will, in the long term satisfy more customer requirements, even if it means foregoing specific requests today.”
“In the near future the IT contribution to BPM will be: securing a reliable internet connection.”
“Which processes an organization chooses to automate has to do with the strategy and culture of the organization. As practitioners of BPM, I believe our job is to help them understand the possibilities, the risks and benefits of each task.”
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Have a great week!