If you think that user experience and Business Process Management are two separate things, I think you should reconsider.
New approaches to leverage free and emerging processes will also be evolving. The power of BPM technology to dynamically adapt will be harnessed over the next few years to keep pace with business needs.
Some of the worst work on the worst projects I've ever seen has been achieved primarily due to the laser focus on creating phone book sized documents of "detailed business requirements". Our reliance on them is a slavery to an old religion of business that needs to end.
Few organizations explicitly use culture as a way to drive business performance, or even believe it could make sense to do so. The logic usually works the other way — make specific changes in processes, and then hope that, gradually, the culture will change.
It means IBM is going to attempt to sell Smarter Process to COOs, while at the same time tying its offerings into client’s agendas around customer-centricity and customer experience excellence. It’s going to need to tell stories that bring in consulting capabilities from its own teams and those of its partners, as well as from its technology.
From the BPM Forum
Increasingly businesses will side step the BPMs and choose process apps instead that may include built in workflow, BPM and Case functionality.
Healthcare is like a very large insular country that’s been closed off from the rest of the world for a long time but now is opening up. The same forces -- social, mobile, analytics and cloud -- affecting many industries, are also affecting healthcare.
CEO's need to be taught that process has it's rightful place in the boardroom agenda, but as an industry we need to change the broken record to do it.
Are you familiar with "Airport Management"? This occurs when a C-Suite executive goes to the airport and picks up a business magazine and the cover is touting some sort of something...So the real question is, How can we get BPM on the cover of our major business magazines?
-Kirk J. Gould
If you feel we've missed a great quote from the past week, please add it in the comments below. If you have one we should consider for the next week, please use the hashtag #bpmqow on Twitter to make sure we see it.
Have a great week!