"The market response to DMN has been very good. Some business rule purists say it is too technical, however is strikes a balance between what you would need to do in a programming language, and a completely natural language rule implementation. Like BPMN, it will probably tend to be used by specialists, but there is also a good chance, like BPMN, that the results will at least be readable by regular business users."
"Even as machines get smarter, many jobs have critical components that are social, emotional, creative or relational. These are overwhelmingly likely to be classified as non-routine types of jobs. The prospect of robots or automation replacing all of them remains remote. In other words, there’s good reason to think knowledge work will continue to grow."
From the BPM Forum
"In general I see a lot of opportunities for BPM and blockchain (related) technology. Although you could see blockchain as 'nothing more than new technology,' it opens up a whole bunch of new business possibilities and thus BPM related initiatives. New business models, new ways of (not) doing stuff."
"The smart contracts idea is especially suited to 'tiny contracts' and micropayments and the Internet of Things. We are beginning to see rapid growth -- with no end in sight -- of services and product sales where transaction sizes have been sliced and diced. Certainly no lawyers need apply -- except for business analysis and system-wide legal policy and contract creation."
"The user interfaces for a process constrain or enhance the efficiency of the participants... so they are hugely important. That's why the UI authoring tools associated with a BPMS are critical for process agility. If you can't quickly adapt the user interfaces to a process change, then you can't quickly implement that process change."
"In my world, it (User Interface) is the biggest factor and a differentiator in the success of process automation solutions. Everyone and their mother can do process flow and role definitions but interfaces - Forms, dashboards, etc. are and continue to be a huge challenge that has long plagued the space with poor data presentation and user experience."
"The BPMS has always been behind the curve when it comes to UI design. As we put more process control and participation in the hands of customers rather than employees this limited user experience becomes more of an issue."
"Adaptive capability is vital for the next generation BPM supporting software. This involves the UIs adapting to the users and their specific requirements. Thus all data is dynamically presented to the right person at the right time"
"There is no question about the importance of UI/UX. The only question is why so few do it right in the BPMS world."