"Automation isn't just about core manufacturing but it's about helping people navigate warehouses, it's about helping people choose optional parts, and is that going to go further into clerical work, into the kind of more routine knowledge work. "
-Neil Ward-Dutton

"There’s something to be said for process that you pitch your soul and time and money into. Process that allows you to follow your curiosity, learn how to do something you didn’t know how to do before, discover kindred spirits, or become an inspiration to someone else. Even if there’s an initially imagined and hoped-for end that’s never realized."
-Coleen Baik

"This will require organizations to develop acuity in change and the ability to think and draw conclusions quickly that engender change. Not only will organizations have to be able to change behavior and people, but they must have a software infrastructure that supports agility. This is where smart process / case applications (SPA) come into play."
-Jim Sinur

From the BPM Forum

"You know who, what, is truly, really ripe for disruption? Us…
-Patrick Lujan

"Standards compliance should be the concern of vendors, not of customers. Vendors should focus on standards compliance for the purpose of lowering the cost of innovation, design and delivery of solutions to customers, for the benefit of the whole BPM market."
-Bogdan Nafornita

"From my perspective, BPMN and CMMN are good steps towards developing good declarative languages for expressing business requirements that can be directly executed. They're good steps, but we have a long way to go."
-John Reynolds

"The wise approach is to understand what each such language is suitable for, use if for that, and try to avoid the mistake of inappropriate application: you can pound a screw into the wood with a hammer, and if the only thing you have is a hammer it might be better than nothing, but there are better solutions afforded by other tools."
-Keith Swenson

"Standards done correctly are very useful for customers. HTML5 and other W3C standards around it is the best example. They are universal, customer-market-driven (not industry-market) and vendors are competing on the level of compliance and execution speed."
-Dr. Alexander Samarin

"You don’t manage collaboration. You enable it and then get out of the way. If it isn’t happening, then you should be looking for problems to remove."
-Peter Hilton

"In my opinion the conversation-centric model is the most natural model for collaborative processes. The recent explosion in 'conversational commerce' is an indicator of this. This is also why most collaborative 'processes' are run in email today."
-Ranjit Notani

"The fundamental shift for businesses is that they need to recognise that far more aspects are now collaborative. So they need to redesign the business with tis in mind and enable the collaborative aspects to work better."
-Ian Gotts

"A business is PURPOSEFUL COLLBORATION. The purpose is to service its customers better than the competition and that means as an individual by individuals. Hence it is always collaboration! No people, no service, no emotional connection, no loyalty, no business."
-Max J. Pucher

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