"Success means becoming an adaptive organization, and few leaders recognize that business process management (BPM) can help them achieve the adaptability they seek."
-Samantha Searle

"Traditional organizational metrics are not new but they have centered mostly on traditional measures –financial, operational, and employee data. What is newer is organizational process metrics or metrics that measure how a process works from the company point of view and the customer point of view. How is the company doing at meeting a customer needs.'"
-Shelley Sweet

"The power of process-based management is in understanding how work gets done, and based on that understanding, eliminating impediments, streamlining activities, and removing waste. The focus is on how the process, including all of the people and resources involved, delivers value to the customer and other stakeholders."
-Roger Tregear

"I find in most cases; the business consumers are more open to the transformational shift of continuous process improvement than are traditional IT organizations. This must be a core value the entire BPM team agrees upon. Deliver early, deliver often, learn, and improve."
-Flournoy Henry

From the BPM Forum

What Are the Biggest Mistakes to Avoid When Automating Processes? "Making automation the goal."
-Anatoly Belaychuk

"In my experience there is one problem that has caused the failure of more BPM projects than any other: failing to anticipate failures."
-Keith Swenson

"Process automation is done best for 'freshly' finished (done and failed today) projects because the knowledge is still in staffs’ brains."
-Dr. Alexander Samarin

"I think the other thing is to break the process down into as many steps and then individually automate those steps. Keep the automation simple, that way if there are problems, it's easier to catch them."
-Kevin Beddingfield

"Work is social as soon as you work on a team with more than one person, or if you have any colleagues at all. This is why all useful business software is social/collaborative software."
-Peter Hilton

"Social BPM, as a moniker, misses the point. Collaborative BPM is spot on."
-John Reynolds

"I see conversational BPM as a much more promising path than 'classic Social'. Conversations are a natural way for people to interact with each other as well as for people to interact with bots. The main thing missing from email is a consistent conversational state."
-Ranjit Notani

"Poorly designed (or woefullly out of date), inefficient processes flows cannot be improved by simply making it easier for people to discuss how to get the job done. Of worse, simply expecting the processes to work better, despite no formal consistent understanding because they have implemented social."
-Ian Gotts

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