“When you’re first doing a business process improvement project understanding roles in the process is critical. That’s because often employees don’t know who is responsible for a certain task in the process, or there are two people responsible for a task (so who is really responsible?), or they don’t know who to escalate a concern to, or there are too many approvals in the process.”
-Shelley Sweet

“Process is about to overcome the stigma of being only useful in saving costs and optimizing rigid work patterns in and around organizations...While business process management (BPM) is not considered one of the flashy technologies in and around digital business, it will become an essential enabler of digital businesses.
-Jim Sinur

From the BPM Forum

“Sure most BPMS vendors offer some ACM functionality. Yet it's mostly two separate products under the single label than truly integrated thing.”
-Anatoly Belaychuk

“I think this question should be phrased the other way round. What do processes need to perform? Besides that, I would call everything case management. What else are organizations doing? But the point is that there are different styles of processes to process and manage those cases.”
-Emiel Kelly

“My point: I (still :-)) think you need to both understand your business process and be in control of it. The fact if you therefore solve a process issue technically with WfM or CaseMgt software, is irrelevant IMO.”
-Walter Brill

What IT Development from 2015 Will Have the Biggest Impact on BPM? “Decisioning maturity, including DMN. Abstracting that out of the process to provide true flexibility (and, operationally and technically both, some do it better than others), will provide an at-large boost to the people already in flight.”
-Patrick Lujan

“The most significant development in 2015 and for the foreseeable future is low code process development. The impact to IT is that the ease of use of the new generation of low code vendors will put the power of form creation, process automation and workflow into the hands of business users.”
-Nigel Kilpatrick

What IT Development from 2015 Will Have the Biggest Impact on BPM? “Blockchain!”
-Dr. Alexander Samarin

What IT Development from 2015 Will Have the Biggest Impact on BPM? “IoT - Internet of Things. By modernizing the architecture of IT systems and interconnecting devices and people you can quickly and cheaply increase the flow of information and enhance the interaction across partners or customers.”
-Alberto Manuel

“Open source that will be the knight in the shining armour for the honest BPMS movement in 2016. With that in mind, I wish to all the BPMS vendors that have implemented proprietary scripting languages in their suites... their own very special Blackberry torture.”
-Bogdan Nafornita

Will BPM and Case Management Be Combined into a Single Solution in 2016? “Mostly, the customer doesnt care or understand - all they want is the balance between flexibility and control.”
-Derek Miers

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