“Don't go in with a predetermined mindset on structured or unstructured, case management versus traditional BPM, intent on proving out a conclusion that's desired.”
“Responsive processes are driven forward by events (including ad-hoc user action) and conditions, rather than by sequence flow. In a responsive process, an activity is enabled to start when its preconditions are satisfied.”
“As work becomes less structured the role of decisions become much more important.”
“There is an element to quality that can only be learned by experiencing the process and the tools involved.”
“We may have to look at some of the onion layers that make up enterprise architecture and focus on really the only one worth optimizing in a sparse case management scenario: the data layer.”
“The key, then, is to be very pragmatic about Dynamic Case Management. Let metrics be your guide, and continually optimize how work gets done. To the extent that the business environment continually changes, there really is no end to this.”
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