[I tweeted "In healthcare, I believe it will" and Peter asked me to elaborate here. Thanks Peter!]
"Drive" may be too strong, at least in healthcare. However, "facilitate" or "catalyze" certainly apply. Together with social, analytics, and cloud, mobile is indeed helping to bring BPM to healthcare.
Healthcare is like a very large insular country that’s been closed off from the rest of the world for a long time but now is opening up. The same forces -- social, mobile, analytics and cloud -- affecting many industries, are also affecting healthcare. If you look under their hood, the most successful platforms have workflow automation, workflow engines, the ability to draw out a workflow or to systematically improve workflow with data.
Thus SMAC, including mobile, is like an epidemiological vector. It's bringing into healthcare BPM-style workflow automation, from the traditional structured process BPM on to unstructured adaptive case management approaches. Which is not to say that workflow automation hasn’t always existed in healthcare, however, it’s not been widely prevalent or appreciated or understood. I think the BPM profile is rising in healthcare due to a confluence of indigenous workflow systems and those being brought in by influential social, mobile and analytics cloud platforms.
Social, Mobile, Analytics, Cloud, Are Bringing Process-Aware Info Systems To Healthcare (on the Healthcare BPM Blog)
@wareFLO on Twitter