Boring? Not a chance.
This was the year that cloud, mobile, social media, and BPM really began to converge. We'll see a lot more of that in 2014 and beyond, but this year saw the beginning of user understanding and adoption of this convergence. This is an exciting development because it marks the transition of BPM from a boring, back office technology to one that can actually help you embrace your customers by enabling them to participate directly in business processes. This shift is important for businesses, because of its potential to generate revenue, and important for the BPM industry, because it opens a whole new world of possible applications and customers.