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In your experience, what is the worst thing to hear when starting a BPM project?
Tuesday, September 16 2014, 09:54 AM
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  • Accepted Answer

    Tuesday, September 16 2014, 10:02 AM - #Permalink
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    "the steering committee has decided to invest in this project with a view to cut 50% in operating costs"
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    Tuesday, September 16 2014, 10:12 AM - #Permalink
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    "Go I Know Not Whither and Fetch I Know Not What" and we must be happy at the end of this project. Thanks, AS
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    Tuesday, September 16 2014, 10:24 AM - #Permalink
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    That it's a project.
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    • Bogdan Nafornita
      more than a month ago
      What's worse than a BPM project? A BPM project with a steering committee on top :-)
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  • Accepted Answer

    Tuesday, September 16 2014, 10:27 AM - #Permalink
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    The worst thing to hear when starting a process improvement project would be either that the sponsor has left or the company is bankrupt. either means the importance of what you thought you were going to do has dropped below the threshold for you to get to do it for real.
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    Tuesday, September 16 2014, 11:34 AM - #Permalink
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    You’ve already said it. PROJECT. That says three things… 1. They have old-fashioned ideas. They haven’t moved on from Lean, Six Sigma and Time and Motion studies where a guru came in and changed everything in a few weeks, then left everyone else stuck with a system they didn’t want and fighting to sort out the mess after he’d gone. 2. They don’t understand Process. Processes have to continually evolve. A competitive advantage one day is “what everyone does” the next. And customer expectations are continually changing. Fixing it as a snapshot in time is certain to leave you lagging behind. 3. They think they know best. People have been struggling with this broken process for years. Suddenly management wants you to come in and create something different – something they wouldn’t let the people do for themselves. What sort of message does that send to their people? And if they aren’t engaged, what hope of making a good process everyone works to make happen? Management doesn’t work in “projects”. Management is continuous, flexible, evolving.
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  • Accepted Answer

    Amy Barth
    Amy Barth
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    Tuesday, September 16 2014, 11:35 AM - #Permalink
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    "Here's all your requirements. Good luck!"
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  • Accepted Answer

    Ian Gotts
    Ian Gotts
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    Tuesday, September 16 2014, 11:36 AM - #Permalink
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    We have had all the areas map out their areas independently in Visio swimlanes, so we are pretty much done.
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  • Accepted Answer

    Tuesday, September 16 2014, 11:44 AM - #Permalink
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    "Can I book a day's vacation so that I don't have to turn up to this process workshop?" "Oh no, here we go again....it's like sticking pins in your eyes!" "I am not going to share any information with these third party consultants...I want to protect my job!"
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  • Accepted Answer

    Tim Bryce
    Tim Bryce
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    Tuesday, September 16 2014, 12:02 PM - #Permalink
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    "It can't be done!"
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  • Accepted Answer

    Tuesday, September 16 2014, 12:13 PM - #Permalink
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    "We're going enterprise-wide."
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  • Accepted Answer

    Tuesday, September 16 2014, 12:22 PM - #Permalink
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    "We're postponing the project to next year" (heard many times in late 2008.... !
    • Emiel Kelly
      more than a month ago
      Isn't that the same as 'We will rock in 2009' ?
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  • Accepted Answer

    Tuesday, September 16 2014, 02:39 PM - #Permalink
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    "We're not going with BP Logix." (Sorry, couldn't resist :) )
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  • Accepted Answer

    Tuesday, September 16 2014, 03:53 PM - #Permalink
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    We are going to make this a BPM project......with IT.....!
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  • Accepted Answer

    Wednesday, September 17 2014, 03:24 AM - #Permalink
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    "Person that will make all decisions is not available right now."
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  • Accepted Answer

    Wednesday, September 17 2014, 10:05 AM - #Permalink
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    few things that comes to my mind are!! : "There a few additional requirements we will discuss in detail" "What is the BPM Implementation Success Ratio - was just curious to know!!" "Can we go ahead with the design, development and demo by creating place-holders and stubs at this point in time - we will revist it later" "The person who was positioned to lead this opportunity has quit!!" On a lighter note :-) "How different will be the user experience if the application is developed using BPM - you mean, if I click here and it will pop-up a window similar to the error message thrown in a microsoft word or excel and alert me"
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  • Accepted Answer

    Wednesday, September 17 2014, 04:12 PM - #Permalink
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    "Our plan calls for POC's and tool selection followed by requirements gathering."
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  • Accepted Answer

    Chris Bird
    Chris Bird
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    Thursday, September 18 2014, 07:28 PM - #Permalink
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    The worst thing to hear is that it is a BPM project. If a project is defined by its technology or approach, then it isn't focussing on the right things. The better question is always around the value of what we are doing.
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