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As it's still August, I thought we might have some fun with this: What's the worst advice you can give someone just starting BPM?

Thursday, August 20 2015, 09:49 AM
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Responses (24)
  • Accepted Answer

    Thursday, August 20 2015, 09:51 AM - #Permalink
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    Here's a great tool to map your processes...

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    Thursday, August 20 2015, 09:55 AM - #Permalink
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    Let your IT guy/gal build it on their own..

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    Thursday, August 20 2015, 09:56 AM - #Permalink
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    It's easy. You can do it yourself.

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  • Accepted Answer

    Thursday, August 20 2015, 09:56 AM - #Permalink
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    Buy it at Amazon.

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  • Accepted Answer

    Thursday, August 20 2015, 10:13 AM - #Permalink
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    6 votes

    "Start by reading the BPMN specification." or "You probably need BPEL"

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  • Accepted Answer

    Ron Evans
    Ron Evans
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    Thursday, August 20 2015, 10:13 AM - #Permalink
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    "Don't worry, everyone understands the value of this and are just waiting for you to help them with it."

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  • Accepted Answer

    Thursday, August 20 2015, 10:14 AM - #Permalink
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    Worst advice (in no particular order):

    1. Hire infosys to do this project.

    2. you can totally make up for quality with quanity

    3. an hour of labor is just an hour of labor, who does it doesn't matter at all

    4. we should definitely map all processes in your organization before we implement anything

    5. start with whatever ships with SAP

    6. use an industry template, you'll save lots of money. Nevermind that the services bid on top of that template is greater than the services bid to build it from scratch with toothpicks, I'm sure the template is really high value.

    7. pick something that is so trivial you can't possibly fail

    8. spend lots of money on infrastructure so that in 4 years you can really scale this thing

    9. definitely use a waterfall approach to BPM - you wouldn't want people changing requirements just because business conditions have changed

    10. You can manage multiple competing vendors on a single team - don't worry there won't be any finger pointing :)

    Like
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    • Garth Knudson
      more than a month ago
      Hilarious
    • Patrick Lujan
      more than a month ago
      Replace "Infosys" with . Pretty much "plug 'n play" on that one. :-)
    • Scott Francis
      more than a month ago
      Patrick... yes :) just decided to be specific instead of generic. In the midst of rescuing several of their projects at the moment. And yet, we see new customers trying to bring them in to do BPM in other places. mind boggling.
    • Bogdan Nafornita
      more than a month ago
      Re: 2

      "Quantity has a quality all its own" - Joseph Stalin

      :-)
    • Scott Francis
      more than a month ago
      touche!
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  • Accepted Answer

    Maria Paz
    Maria Paz
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    Thursday, August 20 2015, 10:27 AM - #Permalink
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    "Buy the 'best' (most popular) BPM Suite, no matter which kind of processes you have".

    This is the exact opposite of what you should do. First you need to know which processes you're working with and are most common in your organization, and only then choose the right BPMS.

    If your first BPM experience is negative, you won't be able to recognize the benefits of the discipline and will probably think that it isn't for you, just because the BPMS wasn't for you.

    References:

    1. http://www.flokzu.com
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  • Accepted Answer

    Thursday, August 20 2015, 10:30 AM - #Permalink
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    3 votes

    Don't take a risk use one of the big vendors ........ and leave it to your IT people they know what they are doing.

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  • Accepted Answer

    Ian Gotts
    Ian Gotts
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    Thursday, August 20 2015, 10:37 AM - #Permalink
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    6 votes

    You are innovative - you don't need processes. You need collaboration.

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  • Accepted Answer

    Thursday, August 20 2015, 11:05 AM - #Permalink
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    4 votes

    Ask a selected BPM vendor to run the BPM adoption with your company.

     

    Thanks,
    AS

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  • Accepted Answer

    Thursday, August 20 2015, 11:06 AM - #Permalink
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    7 votes

    Now: BPM is dead, you need ACM.

    Two months later: ACM is dead, you need GSD.

    Four months later: GSD is dead, and so are you.

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  • Accepted Answer

    Thursday, August 20 2015, 11:46 AM - #Permalink
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    6 votes

    Let's go for it! The whole enchilada, right out of the gate! Enterprise-wide! We can DO it!

    • Scott Francis
      more than a month ago
      let's just do one big roll-out while we're at it
    • Patrick Lujan
      more than a month ago
      Last just replicating on WAS ND, right? ;)
    • Bogdan Nafornita
      more than a month ago
      And let's keep it secret until the whole thing is ready for runtime!
    • Scott Francis
      more than a month ago
      let's have it coincide with an upgrade to SAP while we're at it.
    • Bogdan Nafornita
      more than a month ago
      lol @ Scott!

      "and since we're upgrading SAP, let's unbundle its modules to optimize our legacy application landscape usage!"
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  • Accepted Answer

    Thursday, August 20 2015, 12:01 PM - #Permalink
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    3 votes

    "You can start the BPM by mapping all the organization's business process..."


    Rgds, M

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  • Accepted Answer

    Rachel
    Rachel
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    Thursday, August 20 2015, 12:03 PM - #Permalink
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    3 votes

    If you build it, they will come.

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  • Accepted Answer

    Thursday, August 20 2015, 12:07 PM - #Permalink
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    4 votes

    It's impossible to "just start BPM" because BPM is what the organization does with its businesss processes. Every organization manages its processes, whether consciously or inconsciously (explicitly or implicitly), doing it well or not so well.

    Just like Moliere's hero who has been speaking prose all his life.

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  • Accepted Answer

    Thursday, August 20 2015, 12:55 PM - #Permalink
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    3 votes

    "First, optimize all your processes. THEN we can talk about using BPM to 'automate' them."

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  • Accepted Answer

    Thursday, August 20 2015, 01:38 PM - #Permalink
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    4 votes

    interesting thread!.....on a lighter note!!

    "Once you adopt BPM, all the business stakeholders will get a halo above their head" - you can start preaching now

    "Confused about which BPM product to purchase and which product fits your landscape - lemme tell you - if you have enough budget - get them all!! :-)"

    "Close your eyes - I suppose you can now see the process flow - your should now think of adopting emerging Digital Trends in the Market"

     

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  • Accepted Answer

    Thursday, August 20 2015, 05:59 PM - #Permalink
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    3 votes

    Set up a BPM competence center of excellence (or anything else that sounds so cool) with too many overpaid consultants who can discuss how to convince the CEO how to approach BPM.

    But please, hide them in a separate building, so your employees don't get bothered and can continue to help your customers.

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  • Accepted Answer

    Friday, August 21 2015, 02:59 AM - #Permalink
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    3 votes

    Start with the biggest, most difficult process in your company.

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  • Accepted Answer

    Friday, August 21 2015, 04:28 AM - #Permalink
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    2 votes

    You can fix this with BPM

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  • Accepted Answer

    Friday, August 21 2015, 10:11 AM - #Permalink
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    2 votes

    Worst Advice?

    There is a lot of bad advice out there... Try managing the impact of bad advice while forming up a defensible position moving forward.

     

     

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  • Accepted Answer

    Friday, August 21 2015, 01:09 PM - #Permalink
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    4 votes

    The Worst Advice is that which was given to me, when I started in BPM.

    "BPM is just Lean and Six Sigma done on a computer"

    In the first generation of computing, we tried to use the machine to replicate what we did already by hand.

    Spreadsheets were versions of paper tables, Word documents were still Letter or A4 size and CRMs were big Rolodexes.
    And things were done once, because they were hard to do.

    We've long moved beyond that. Each generation of computing unlocked possibilities we quite simply couldn't do as simple humans.
    We have infinitely more complex interactions between tasks, users, data and recipients.
    We have infinite memory too - we have a rich history for every player and amalgamated data for what works best in every interaction.

    Yet our BPM tools and design processes are often still at that stage 1 level.
    Replicators of manual processes. Designed to be done once only, then set for all time...

    Draw the process out as if it was on post-it notes. Create linear decision paths and simple decision trees.
    And input all this into a big dumb BPM tool to preserve it forever, no matter how the market, user expectations and possibilities change over time.

    That is as out of date as the horse and cart, now matter how clever the principles on which it is based.

    Processes can now learn from themselves. Everyinteraction gives you data and better data can be used to create better processes.
    AB testing validates hypotheses and moves it forward to align with changing market needs.

    So just as management is now continually evolving, so BPM is about creating a continually evolving and optimising system.
    More about Machine Learning and Complexity Theory than Six Sigma.

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  • Accepted Answer

    Tuesday, August 25 2015, 09:02 AM - #Permalink
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    2 votes

    Start to automatize your business transactions without any business's evaluation, the processes and benefits should come later on.

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