8 hours ago 12 169
If the current processes are well conceived, they shouldn't require a redesign to go mobile, merely the addition of the new mobile capabilities.So what is the key to well conceived processes?
If the current processes are well conceived, they shouldn't require a redesign to go mobile, merely the addition of the new mobile capabilities.I respectfully disagree. Any new technology, especially one as disruptive as mobile (and even more especially in the context of the mobile/cloud/BYOD convergence), should cause you to re-examine your business processes to see what new opportunities exist. Mobile banking is a great example. You could argue (though, as a former banking guy, I'd disagree) that activities like checking your balance or transferring funds on your phone is simply, as Steve, suggests, "merely the addition of new mobile capabilities". But then somebody thought about it some more and realized that mobile introduced a whole new opportunity to increase customer satisfaction while reducing overhead costs: scanning checks for deposit. There are a ton of other examples. Certainly, some of your most basic processes will change minimally, even over long periods. But, you always have to keep an eye out for the chance to do something really disruptive as your technological capabilities increase over time.