Technavio recently reported that the need for improved business processes has resulted in drastic growth of the Global Business Process Management (BPM) as a Service Market, which is expected to post a CAGR of 37.18 percent from 2015-2019. So what part of the BPM market do you see having the most growth going forward?
I think "digital" which brings people into interaction with applications will bring BPM thinking to the front line to establish what is required. Emiel is right the real time reporting will be very important which does require that seamless connectivity to back office support crossing the historical silos of data. There is every reason to be optimistic once buyers understand just how all this works.
I'm with Patrick - vertical solutions are clearer wins for customers. There's a lot of activity in the frameworks area but these are mosty vendor enablers.
Ian: CX is an area with huge potential, but I don't see this materializing very soon. Unless the UI is highly flexible (encompassing rules and analytics when presenting itself to the users) I can't see much here. I know no BPM product that has a decent, modern UI (if someone has a suggestion, I'd honestly appreciate it).
A possible segmentation would be according the industry of the enterprise. Another one is the size of the organization that implements BPM processes. This is the segmentation that I find most interesting regarding this question.
Many large companies already use and take advantage of Business Process Management (BPM) practices, as dozens of case studies already show us.
Small and Medium Enterprises (SMEs), on the other hand, don’t take so much advantage of the BPM discipline. But in order to grow and develop, SMEs need to organize their processes. And that is why in my opinion BPM will have an increasing role for them. As Layna Fisher once told me, there is a strong perception thatBPM automation is for the big guys and big pockets. Last week I wrote apostregarding this topic which includes strategies for SMEs to overcome the main problems that they usually face when using BPM.
On this matter, I belive that BPM strategies related to SMEs will have the most growth in the near future.
BPM is poised for significant uptake in healthcare. Not only is healthcare (in the words of a friend who is an expert in the field) the largest sector in the largest economy in the history of humankind, but it desperately needs BPM. At a recent BPM conference, healthcare IT was a common use case chosen by the presenters. And what BPM can contribute can be truly extraordinary: reduced risk and lower costs, of course, but more importantly, improved patient outcomes. For those of us in the industry, one can hardly imagine a more fulfilling result.
I agree with perspective that BPM will grow oriented by market segmentations, customer experience, digital economy, among others. Anyway, considering BPM itself, I think the part that will grow more is the operational (BPMS) because the biggest part of people are in this level, while the management component as BPA (Business Process Analysis) will be the discipline that will introduce better efficiency ratio for companies.
It seems that the current business model behind BPM:
DOES NOT WORK ANY MORE to address the needs of the market:
ALTHOUGH the potentials for BPM are HUGE (e.g. healthcare).
It will be more work for BPM if the BPM community starts working TOGETHER. Maybe this forum can start a joirney to better BPM.