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In your experience, what do businesses underestimate the most when first beginning BPM?

Tuesday, November 03 2015, 09:45 AM
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  • Accepted Answer

    Ian Gotts
    Ian Gotts
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    Tuesday, November 03 2015, 09:55 AM - #Permalink
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    Process doesn't constrain creativity, but enables it.

    The enormous value of well defined and consistely followed processes - saved time, improved CX, corporate agililty, happier staff.

    How bad your processes really are, because they are fixed through employee heroics....every single day.

    How little of your company processes can be automated.

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    Tuesday, November 03 2015, 10:17 AM - #Permalink
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    The fact that BPM is seen as "yet another improvement exercise"... The fact that BPM is seen as "something that needs to be done in order to automate stuff"... The fact that BPM is implemented as a project... (ugh)... and the list goes on.

    But at the top of such a list (and I do agree here with with Ian):The fact that culture eats your (BPM) strategy for breakfast...

     

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    Tuesday, November 03 2015, 10:38 AM - #Permalink
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    They typically underestimate the need to simply discover and explain the process to themselves. They underestimate how important this is, as well as how much they will have to learn. People working in a company (that is more than half competent) generally believe they understand the process that they are doing. In practice, few people understand the detail for more than their part of the process, plus a vague understanding a few other parts.

    Generally people overestimate the importance of automation. Believing they understand the process, they focus effort on automating it. What happens is they enter into process discovery, something they thought would be trivial because "everyone knows the process" and they find out that everyone has a different impression of the process. This delays the automation -- and the project starts to look like a failure.

    It would be better if they had an appropriate appreciation of what they don't know. But who can ever appreciate what they don't know?

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    Tuesday, November 03 2015, 10:47 AM - #Permalink
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    I agree with Keith; understanding what real process management is about. Every company has processes and the goal is to be clear about them (not the same as making process models) and decide what's the best way to execute and manage that process. And that can differ from process to process, depending on the promise that process has to deliver. 
     
    Another thing I see often; a very limited 'block with arrows' view of a process. A process needs many aspects to enable process performance. Often see the focus on just one or a few (workflowmanagement, new bi tooling).
     
    All these little projects will probably improve the process a little, but as I say often; Process Management is daily business, not a project.
     
    It's like kids. You're stuck with them for quite a while and try to make them perform as good as possible. But...every kid is different. So don't apply just the tools and methods 'because the overpaid consultant or sponsored analyst said so'
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  • Accepted Answer

    Tuesday, November 03 2015, 01:54 PM - #Permalink
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    Most overlooked is the power of BPM to go beyond simple automation of manual processes. BPM technology may have started out as a "process improvement" vehicle, but its real power lies in its potential to completely transform the way your business works. As Forrester is fond of pointing out, customers are now in the driver's seat. Using BPM to create an integrated customer experience—one which can easily be changed or adapted as market conditions or customer preferences shift—creates a competitive advantage that is hard to overcome using traditional approaches.

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  • Accepted Answer

    Tuesday, November 03 2015, 03:00 PM - #Permalink
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    Typical underestimation is that with a proper use of BPM, business' demands can be addressed much faster!

    Thanks,
    AS

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    Tuesday, November 03 2015, 03:39 PM - #Permalink
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    The freedom of being released from old IT ways with associated resistance! What this does creates an environment which can truly empower people and encourages to think of better ways to achieve outcomes. Fewer managers are needed and perhaps therein lies the real challenge for senior management who see the benefits of moving on from command and control style of management to one of bottom up empowerment and measurement all of which BPM with good supporting software enables.

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  • Accepted Answer

    Thursday, November 05 2015, 02:29 PM - #Permalink
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    Interesting discussion and great points.

    Few thoughts:

    • The BPM Product should be flexible enough and adapt to changes flawlessly
    • There cannot be a one-to-one mapping for a success/failure ratio post BPM adoption - it differs from organizations to organization based on people, process, business functionality, timelines and many other factors
    • Considering - Yet another Project Implementation with a new BPM Product Stack
    • Do I still need to have a dependency on IT Team? - Can't every Business person be empowered
    • With BPM, you can build screens just by drag and drop - why is it taking so long to implement (undermining customization effort - as the developer lives within the boundaries defined by the Product)
    • Fulfil and address every pain-point and challenge(Performance, Cx, Ux, Optimized Process) in the AS-IS system with the new BPM implementation (it will depend on the prioritization, optimization and design decision exercise)
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