We see two big things coming in the next years:
In sum, we see big players improving their tools to provide a better process integration into general applications, and the emerging of niche processes solutions in SaaS mode.
I agree with Juan, I think BPMS tools will become more integrated with general applications. That's the part I am most interested in - is how BPM will integrate more with strategy, how analytics will influence operational processes strategically and real time, how partner data will be integrated into processes.
I am also interested in how we make BPMS easier and simpler for small and mid size companies.
Five years can be a long time, particularly in a fast changing technology market.
We will have seen the rise and fall of the smartwatch, end of the desktop, laptop and on-premise computing. Virtual reality will be mainstream and all equipment will be connected into an internet of things, delivering instant data on everything we need, before we realise we need it.
America will lose its place as the innovator in business methods as new ideas and methodologies emerge from the far east and both Europe and America are sidelined as small low-opportunity, service-driven markets, dwarfed by the maturing, fast growing consumer markets of the east.
We will see loss of influence by corporations as better communication enables smaller teams to do what once needed a massive organisation. This will lead to the demise of the C-Suite as companies re-organise into small close-knit autonomous teams. We will see the end of BigIT as we know it.
In five years BPM will be about as relevant as other outdated methodologies like Lean and Six Sigma are today.
But process will have grown in power and influence. It will be core to the machine learning systems which run all repeatable processes and contribute to the non-repeatable ones with intelligence on demand. Process will no longer be a thing - it will be a given - just part of optimising by the data.
And it will be optimised by a datascientist, not by a process expert.
BPM market will be boosted by a set of commonly-agreed reference models and architecture.
An enterprise will be able to assemble its own BPM environment by selecting best-for-fit BPM functional tools.
Development of process-centric applications will be in several times faster than with traditional methods.
Each process or cluster of processes will be a mobile app.
The whole digital enterprise will be naturally considered as a system of processes.
Process mining and predictive analytics will be used to better understand customer-expectations.
People will delegate more and more routine activities to artificial agents (traditional computers and intelligent “things”).
I agree with Juan and Shelley. I really hope that BPM continues to simplify and specialize so that it can deliver on some of its promises. I also agree with the sentiment that we cannot predict what's going to happen in 5 years in the tech world, but five years ago I was working on a project with a BPM product that is still on-going, so I can't see BPM going away. This is especially true in the government sector where they are just beginning to embrace what BPM can do for them.
BPM will be the discipline used to recognise how people actually work as such the important discovery exercise to establish what digital support is required. Digital will be the driving need which has already started. This capability really does need seamless back office support delivering real time data so "integration" with old applications may not deliver effectively. So new capability in build tools is needed where legacy is the slave to the new front end BPM supporting applications.
To deliver will require a development/build environment that allows direct input from business for rapid custom build and support easy change in their hands. As such coding will largely be removed much as Bill Gates described in 2007; so vendors will need to go back to the drawing board and create such capability.....
A consequence of such significant move in supporting technology is very large cost reduction and this will make SaaS more of a traditional all lease/buy deal just like any other asset. This recognises good processes are assets and need to be under control of the business owner. It is going to be an interesting 5 years!
1. Demand for the classic BPMS will continue but it will remain a niche product.
2. Growth of pre-built process apps e.g. on-boarding, claims, hr, finance, claims.
3. Increased absorption of BPM within other business applications e.g. HR, CRM and Customer experience solutions.
4. Increased use of BPM functionality within IoT solutions. This will remain slow until the necessary partnerships or acquisitions occur between the data analytics vendors, BPM vendors and device manufacturers.