BPM.com
Managing Editor

Will 2017 Be the Year of BPM?

We recently published our 2017 BPM predictions and it seems just about every prediction in some way or another predicts this will be the year of BPM. So with all the business changes coming via data, customer experience, AI, and with the rise of digi...
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Managing Editor

Does Every Business Process Need to Have Boundaries?

From Boris Zinchenko: What are the boundaries of applicability for a business process? How interchangeable are processes between organizations and divisions within an organization? Are processes specific to a region or country or do they have a unive...
33
Managing Editor

What Commonly Used Aspect of BPM Today Is Quickly Going Obsolete?

BPM has been around a long time, and with all the changes happening in business and IT, what still used aspect of BPM do you see going obsolete in the near future?...
23
Managing Editor

What Does BPM Need to Do to Be More Relevant for Smaller Companies?

Eyal Katz raised a good point in the discussion on what do smaller companies need to do to make BPM work for them when he wrote: "How about we turn this question around on its head. What does BPM need to do differently to be applicable for SMBs?...
45
Managing Editor

Is Integration Just as Important as Efficiency for Processes Today?

Integrating with other departments and other technologies, would you say integration is as important as efficiency for today's processes?...
19
Managing Editor

How Often Have You Made Models of Any Kind with No Intention to Actually Execute the Model? What About Decision Models?

How many customers have you worked with who just want a descriptive diagram of the decision without being able to ever use the model with inputs and outputs? Can you estimate the percentage of customers that want executable DMN models?...
25
Managing Editor

What Do Smaller Companies Need to Do Differently to Make BPM Work for Them?

With smaller staffs and smaller budgets, what do you think smaller companies need to do differently to take full advantage of BPM?...
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Managing Editor

How Big of a Role Do You See Robotic Process Automation Playing in Business?

Robotic Process Automation has been getting a lot of buzz at the moment, so how big of a role do you see RPA playing in the future of business?...
33
Managing Editor

Should Processes at Run-Time Be Front and Center or Simply Provide Background Orchestration?

From Karl Walter Keirstead: In a world where Case Managers are focused on meeting Case objectives within a space that is hosting a varying mix of ad hoc interventions and structured steps, how important is it for users to be able to see the evolving ...
9
Managing Editor

Instead of Trying to Optimize Processes Should We Reimagine Them as Platforms?

Suggested by Dr. Alexander Samarin from this article at Harvard Business Review which says: "Process optimization can transform user experience. Rethinking process optimization — visualizing processes as platforms — can transform your business m...
19
Managing Editor

Do We Need to Stop Using the Word 'Process' and Instead Talk About Operational Excellence, Customer Success or Something Else?

From Ian Gotts: Does using the word "process" turn customers off. Should we be talking about operational excellence, customer success or something else? What is the best way of engaging potential customers?...
31
Managing Editor

What Key Mistakes Do Companies Need to Avoid with Their Customer Experience Processes?

What are the biggest mistakes you've seen companies make with their customer experience processes?...
43
Managing Editor

Is the User Interface of a Process Engine a Core Capability?

From E. Scott Menter: We regularly talk about BPMS “core” features, such as BPMN compliance, rules management, and predictive capabilities. But could it be that UI/UX development is the single most important capability of any BPMS?...
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Managing Editor

With the Number of Different Processes That Exist, Can One Business Platform Handle Them All?

A question Tweeted by Emiel Kelly: with all the different types of business processes that exist in the business world, do you think one business platform can handle them all?...
58
Managing Editor

Will the Next Big Innovations in BPM Come from the Mobile Experience?

A question raised by Manish Nepal on this blog where he writes: "Will the next big innovations in BPM come from a mobile experience? Or is a mobile-first BPM app simply a pipe dream?" What do you think?...
28
Managing Editor

Do you see Decision Management and Decision Model and Notation (DMN) Playing a Big Part in the Future of BPM?

Keith Swenson recently wrote this blog post on DMN. Do you see Decision Management and DMN playing a central role in the future of BPM?...
25
Managing Editor

How Is a Digital Process Different from a Regular Process?

When you digitize a process, how does that process change?...
28
Managing Editor

Do CIOs Continue to Overlook BPM Far Too Often?

According to this report last year from the Technology Evaluation Centers: Business Process Management (BPM) systems are essential to creating an efficient organisation, but many CIOs today are more focused on trendier topics such as data analytics a...
32
Managing Editor

How Big of a Role Do Processes Play in Today's Digital Business?

It seems like the term digital business is here to stay, so how important of a role do you think processes play in the digital business?...
30
Managing Editor

How is BPM Different for a Smaller Company?

With less people and fewer resources, in your experience, how is BPM different for SMBs?...
19
Managing Editor

Is the BPM Industry Ready for a Next 'Round' of Standardization?

From Alexander Samarin: in your opinion, is the BPM industry (vendors, consultants, users, etc.) ready for a next "round" of standardization in BPM? Common terminology, several modelling notations on top of a coordination engine, human-task...
28
Managing Editor

Is the Digital Business Platform the Future of BPMS?

There has been a lot of talk lately of the digital business platform. Do you think it is the future of BPMS, and if so, how is the digital business platform different than BPMS?...
41
Managing Editor

Has BPMN Slowed Down the Adoption of BPM?

Would you say that BPMN has slowed down the adoption of BPM for many companies?...
53
Managing Editor

Where Do You See AI Having the Biggest Impact on BPM?

With artificial intelligence one of the key technologies for 2017, where do you see AI having the biggest impact on BPM and processes?...
35
Managing Editor

Does Implementing Best Practices Assure You're Only as Good or Bad as Your Competitors?

Quoted from a tweet by Emiel Kelly that said: "Implementing best practices only assure your as good or bad as your competitors?" So what is your take on the business value of best practices?...
29
Managing Editor

What Should Be the Number One Priority a Company Has for Their Processes in 2017?

One more question looking at the year ahead: What do you think should be the number one priority a company has for their processes in 2017?...
15
Managing Editor

Is It a Mistake to Think Anyone Can Design Their Own Process?

Do you think it's a mistake to think anyone can design their own process?...
30
Managing Editor

What IT Development from 2016 Will Have the Biggest Impact on BPM Going Forward?

Looking back at the year almost past, which tech development from the past year do you think will have the biggest impact on BPM in the years ahead?...
43
Managing Editor

Why Do So Many Businesses Fail to Meet Their Strategic Goals?

As Dr. Mathias Kirchmer wrote here: "As a recent research study of The Gartner Group shows, only 13% of business meets their strategic goals." Whatever the actual percentage is, do you think this indicates a failure of BPM, a failure to ...
21
Managing Editor

Does It Still Make Sense to Capture the 'As Is' of a Process?

With the speed of business today, do you think it still makes sense to capture the 'as is' of a process?...
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