BPM.com
Managing Editor

What Key Mistakes Do Companies Need to Avoid with Their Customer Experience Processes?

What are the biggest mistakes you've seen companies make with their customer experience processes?...
43
Managing Editor

Do We Need to Stop Using the Word 'Process' and Instead Talk About Operational Excellence, Customer Success or Something Else?

From Ian Gotts: Does using the word "process" turn customers off. Should we be talking about operational excellence, customer success or something else? What is the best way of engaging potential customers?...
29
Managing Editor

Is the User Interface of a Process Engine a Core Capability?

From E. Scott Menter: We regularly talk about BPMS “core” features, such as BPMN compliance, rules management, and predictive capabilities. But could it be that UI/UX development is the single most important capability of any BPMS?...
48
Managing Editor

Will 2017 Be the Year of BPM?

We recently published our 2017 BPM predictions and it seems just about every prediction in some way or another predicts this will be the year of BPM. So with all the business changes coming via data, customer experience, AI, and with the rise of digi...
37
Managing Editor

With the Number of Different Processes That Exist, Can One Business Platform Handle Them All?

A question Tweeted by Emiel Kelly: with all the different types of business processes that exist in the business world, do you think one business platform can handle them all?...
58
Managing Editor

Will the Next Big Innovations in BPM Come from the Mobile Experience?

A question raised by Manish Nepal on this blog where he writes: "Will the next big innovations in BPM come from a mobile experience? Or is a mobile-first BPM app simply a pipe dream?" What do you think?...
28
Managing Editor

Do you see Decision Management and Decision Model and Notation (DMN) Playing a Big Part in the Future of BPM?

Keith Swenson recently wrote this blog post on DMN. Do you see Decision Management and DMN playing a central role in the future of BPM?...
25
Managing Editor

How Is a Digital Process Different from a Regular Process?

When you digitize a process, how does that process change?...
28
Managing Editor

Do CIOs Continue to Overlook BPM Far Too Often?

According to this report last year from the Technology Evaluation Centers: Business Process Management (BPM) systems are essential to creating an efficient organisation, but many CIOs today are more focused on trendier topics such as data analytics a...
32
Managing Editor

How Big of a Role Do Processes Play in Today's Digital Business?

It seems like the term digital business is here to stay, so how important of a role do you think processes play in the digital business?...
30
Managing Editor

How is BPM Different for a Smaller Company?

With less people and fewer resources, in your experience, how is BPM different for SMBs?...
19
Managing Editor

Is the BPM Industry Ready for a Next 'Round' of Standardization?

From Alexander Samarin: in your opinion, is the BPM industry (vendors, consultants, users, etc.) ready for a next "round" of standardization in BPM? Common terminology, several modelling notations on top of a coordination engine, human-task...
28
Managing Editor

Is the Digital Business Platform the Future of BPMS?

There has been a lot of talk lately of the digital business platform. Do you think it is the future of BPMS, and if so, how is the digital business platform different than BPMS?...
41
Managing Editor

Has BPMN Slowed Down the Adoption of BPM?

Would you say that BPMN has slowed down the adoption of BPM for many companies?...
53
Managing Editor

Where Do You See AI Having the Biggest Impact on BPM?

With artificial intelligence one of the key technologies for 2017, where do you see AI having the biggest impact on BPM and processes?...
35
Managing Editor

Does Implementing Best Practices Assure You're Only as Good or Bad as Your Competitors?

Quoted from a tweet by Emiel Kelly that said: "Implementing best practices only assure your as good or bad as your competitors?" So what is your take on the business value of best practices?...
29
Managing Editor

What Should Be the Number One Priority a Company Has for Their Processes in 2017?

One more question looking at the year ahead: What do you think should be the number one priority a company has for their processes in 2017?...
15
Managing Editor

Is It a Mistake to Think Anyone Can Design Their Own Process?

Do you think it's a mistake to think anyone can design their own process?...
30
Managing Editor

What IT Development from 2016 Will Have the Biggest Impact on BPM Going Forward?

Looking back at the year almost past, which tech development from the past year do you think will have the biggest impact on BPM in the years ahead?...
43
Managing Editor

Why Do So Many Businesses Fail to Meet Their Strategic Goals?

As Dr. Mathias Kirchmer wrote here: "As a recent research study of The Gartner Group shows, only 13% of business meets their strategic goals." Whatever the actual percentage is, do you think this indicates a failure of BPM, a failure to ...
21
Managing Editor

Does It Still Make Sense to Capture the 'As Is' of a Process?

With the speed of business today, do you think it still makes sense to capture the 'as is' of a process?...
32
Managing Editor

What Are Your BPM Predictions for 2017?

It's that time of year again. What are your BPM predictions for 2017?...
29
Managing Editor

How Does BPM Relate to Today's Enterprise Content Management?

How do you think ECM and BPM relate to each other in today's enterprise?...
16
Managing Editor

Is Every Company a Process Company?

Recently read someone say that today, every company is a software company. On that note, would you say every company is a process company?...
13
Managing Editor

What Aspect of the BPM Industry is Most Ripe for Disruption?

Looking ahead toward December and the year ahead, what aspects of the BPM industry do you think are most ripe for disruption?...
38
Managing Editor

What Business Process Improvement Opportunities Does Blockchain Technology Enable?

From Dr. Alexander Samarin: What Business Process improvement opportunities does blockchain technology enable?...
13
Managing Editor

What Are the Biggest Questions Facing the BPM Market in the Year Ahead?

Now that we're in November, what do you think are the biggest questions facing the BPM market for the year ahead?...
28
Managing Editor

Why is Getting Rid of Inefficient Processes so Hard?

As per the link that Emiel Kelly left to this article, in your opinion why is it so hard to get rid of inefficient processes? ...
11
Managing Editor

Are End-to-End Processes Dead?

With the acceleration of change in business today, do you think end-to-end processes are dead?...
20
Managing Editor

How Do You See the Relationship and Interplay Between AI and BPM in the next Few Years?

As AI starts to impact all aspects of our lives, what do you think will be the relationship beween AI and BPM for the next two to three years? ...
20


There are no discussions available here currently
  1. Posts: 317
  2. Resolved Posts: 0
  3. Unresolved Posts: 317
  4. Latest Member: Andri Indrawan
Online Members