In order to sustain a competitive advantage and face the rapidly increasing global competition, companies must continuously implement best practice management principles, strategies and technologies. Business Process Management (BPM) is a best practice management principle that helps companies sustain competitive advantage. From a process improvement perspective, BPM has become an important topic in the language of many organizations. Increasingly, research has focused on developing concepts within BPM and in identifying the operational and strategic importance of business processes. As concepts within BPM, alignment of business operations with strategic priorities is seen as core to competitiveness. Moreover, the importance of people’s involvement, as an underlying concept, also plays an important role in the quest for long-term competitiveness.