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If we talk with any CEO about what he thinks of IT investments in his organization, what he wants to know first of all, is what financial return can he get. All of us know cases of large investments in ERP or CRM solutions, ... often with the identification of many intangible benefits, never knowing with minimal rigor the financial return. In this case, what we want to determine is if the BPM can support a clear and rigorous way the IT investment decisions and the real financial return (ROI).
Friday, January 17 2014, 12:39 PM
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