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Very simply, when a company is looking into a BPMS, what is the most important question they need to ask?
Theo Priestley Accepted Answer
Blog Writer
Think I have this covered ;)

A Fool With A Tool

Always consider just how much of a process culture you have within your organization before you invite software sharks to the table. You really have no excuse not to measure your business capabilities and understanding of BPM and maturity before embarking on a BPMS hunt.
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  1. more than a month ago
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Steve Weissman Accepted Answer
A variation on Theo's blogged theme: "What business problem are you trying to solve, and for whom?" Works not only for BPM but for all the other "M"s as well (ECM, RM, KM, etc.)
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  1. more than a month ago
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David Chassels Accepted Answer
Ask just "how" does the supporting software technology work to quickly deliver exactly what my users and managers need and how does it support change?
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Antoine THOMAS Accepted Answer
Four questions:

What is the one with a UI my end-users will adopt quickly ? (most important, imho)

What is the one I can integrate in my current Information System ?

What is the one my developer team are skilled enough ? (java, php, .net ...)

What is the one I can for sure keep and maintain for a long time ? (who said Open Source ?)
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  1. more than a month ago
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Kathy Long Accepted Answer
Blog Writer
The first question is, "do you know what BPMS is?"

There are a multitude of users who think BPM and BPMS are the same thing.

Perhaps, I can make it even simpler.

"WHY"?

Which just summarized everyone else's comments.

But the "fool with the tool" is probably the biggest problem. Unfortunately, organizations are still trying to fix process with technology before they've defined the problem.

One more quote for the day, "if the only tool you have is a hammer, everything starts to look like a nail".

I'd propose to go one further, if the only tool you have is a hammer, you can make it do almost anything, but is it value-added?

So, we're back to "WHY".:)
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Kevin Parker Accepted Answer
Blog Writer
I'd ask how many IT people have to be hired/trained to support every 100 users ...
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Emiel Kelly Accepted Answer
Easy; what BPMS scored the most points in the latest Magic wave?
Common Sensei at Procesje.nl
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  1. more than a month ago
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  3. # 7
E Scott Menter Accepted Answer
Blog Writer
Where is the real innovation happening?
Can a BPMS help me predict problems, or only notify me when I've already got one?
What's the difference between a BPMS that costs me $1 million and one that costs 10% of that?
Will I need programmers, or can my analysts and business users handle the configuration?
Can I move processes easily between my datacenter and the cloud?
Will the BPMS support my mobile users on whatever devices they happen to have?

And, you know, if anybody needs the answers to those questions, I'm always happy to help out...:D
http://www.bplogix.com/images/icon-x-medium.png Scott
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Kiran Garimella Accepted Answer
Actually, there are two type of questions they need to ask themselves:

1. What do we understand by BPM? [The BPMS is a tool or suite or platform; it is secondary to the first question.]

2. Why do we think we need it? What particular problem do we think it solves? Who'd care?

I agree with Theo that they need to get a good understanding of their process culture way before they think of tools. But most companies are ill-equipped to measure, analyze, and understand their own capabilities, just as most severely disturbed people are incapable of analyzing and resolving their own mental issues without professional - and external - help.
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Michal Rykiert Accepted Answer
Antoine already said most of what I intended to say, but I'd also add:

Will this BPMS be able to respond to my company's specific needs? Is it going to be flexible enough?

Even things like ordering lunch are kind of a process that can be optimized and supported by BPMS.
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Guest Accepted Answer
Nuff said.. just one addition: who'll be the owner?
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Shelley Sweet Accepted Answer
Blog Writer
These comments - where are you in process maturity, why are you doing this --are all great. Let me add one more - who will be using the BPMS tool? I like to have the business be able to use the modeling tool and then IT take over for the detailed modeling and execution. And that could imply different vendors and tools.
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  1. more than a month ago
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George Chast Accepted Answer
All great responses above, questions for soul searching before and during the selection!

Because I see most people focusing on how they did things yesterday and how they will do that today with new tools, I would add some that I believe most people do not think about and that is significant.
-- Where will we go with this tomorrow?
-- What outcomes will we want in the future?
-- What will it take to get there?
I see many folks making the final decision with such a short planning horizon that I know they will fall short before long. Keep in mind which horse sounds good today as well as which horse you believe will be where you need to go -- again, that can significantly change the equation.
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How your BPM-suite tool will help our company to address its unique challenges.





Thanks,


AS
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