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[url="http://bpm.com/bpm-today/in-the-forum/profile/899-bogdan-nafornita-yahoo-com"]Bogdan Nafornita[/url] suggested this question: What advantage do you think BPM technology has over other work organization technologies?
Walter Bril Accepted Answer

My 2cts remain: BPM is for me the
[i]fundamental base[/i]
in order to
[i]support[/i]
[i]any other work organization technologies and deriviates[/i]
.


Example: when a company decides to embrace Lean methodology in order to help improve perfomance; there will be a moment that processes need to be discovered (either manually or automatically) and analysed. Perhaps somewhere else wthin the same company, one have decided to initiate a compliancy exercise, so you need your IST and some reference model. And again somwhere else one have decided to upgrade or integrate ERP systems and need requirements in the context of process. So, all those initiatives need sooner or later insight in processes.


Now here's the drill: You do not want to conduct 3 different (and often separated) exercises discovering process: As the only thing that has changed is your
[i]focus[/i]
: Lean, compliancy, ERP upgrade/integration. I strongly believe that this way BPM doesn't have so much as an advantage, but is a
[u]must have[/u]
!
Comment
The same can be stated about project management though: each endeavours you mentioned needs project management capabilities. As a matter of fact, BPM itself is conducted by a series of projects.
  1. Anatoly Belaychuk
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 1
Anatoly Belaychuk Accepted Answer
Blog Writer

Any technology just supports the given management approach. Some may do it better than others but comparing technologies from different domains, e.g. BPM technology vs. project management technology doesn't make much sense for me. It's the underlying methodology what makes the most difference.


Therefore valid question may be a) what advantage process management has over other management approaches or b) what advantages a given BPM technology has over another BPM technology, e.g. BPMS over process mining or vice versa.
Comment
And yes, I believe that adding domain-specific language (not only functional but also industry / vertical) to a process enhances the process (and is a must!), but it doesn't transform it into something materially different (it doesn't mutate its "process genes").
  1. Bogdan Nafornita
  2. 1 year ago
I agree that specialization leads in many case to more professional outcomes. But just because we have specialized language for the same thing (e.g. WBS is really just a hierarchical chain of inter-dependent sub-processes and tasks, with durations and resources assigned to them) this doesn't mean that, ultimately, a project is not a process or a case instance. A company that manages projects WILL ultimately have a template for managing projects (i.e. a pre-defined generic process). And yes, it's probably just a definitions game - but to me it looks important from a work organization standpoint - you can run a project as a process / case instance (and include the specialized knowledge at the same time), but you cannot run a process / case instance as a project.
  1. Bogdan Nafornita
  2. 1 year ago
"project management is just one of the many business processes / case approaches" - sorry, looks like a definitions game to me. We may call a process everything around but would it help us doing management job better? I'm afraid not: specialization is the precondition for professionality. Albeit projects are processes are intertwined, still there is specific distinct knowledge associated with both.
  1. Anatoly Belaychuk
  2. 1 year ago
I agree with your nuance, Anatoly. But I want to step back to the fundamental issue (see my reply below to Emiel). If we take this look, any management approach is generally concerned with work organization (since this is the very mission of management). From that standpoint, the technology domains are simply irrelevant - process management and project management are just simply solutions to the same fundamental concern. Although I'd even argue that project management is just one of the many business processes / case approaches an entity might employ towards its goals.
  1. Bogdan Nafornita
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 2

I compared only process-based management disciplines and I use the 6 main functions of BPM:

1. planning/modeling/simulation,

2. instrumentation/realisation/automation,

3. execution,

4. control,

5. measurement and

6. optimization


as well as the scope span as shown below. See REF1 for the original blogpost.

 

[img]images/P1(1).PNG[/img]


Thanks,

AS


 
References
  1. http://improving-bpm-systems.blogspot.ch/2014/03/bpm-related-tlas-comparison.html
Comment
Good point about the convergence of BPM and ACM - from a formal point of view I think it can be shown that the differences between different technologies ostensibly supporting automation (i.e. automation of work) are only artefacts of technological maturity and history. This might not mean so much to the project leader or architect who has to choose a tool, now . . .
  1. John Morris
  2. 1 year ago
Fortunately, there is some convergence between BPM and ACM right now. Let us consider that the table considers two possible extremes: classic BPM ‘end’ is ‘working by plan’ and classic ACM ‘end’ is ‘planning by work’.
I like your chart, it's the best response likely to be given to the question, however I'd argue that ACM ticks all the boxes as BPM. CMMN allows for executable modelling, automation (to the extent the cases are "automatable"), and is measurable and optimisable through process mining technologies...
Also the scope can be stretched to reframe most process goals as case goals: P2P goal can be rethought as the goal of the "invoice as a case".
  1. Bogdan Nafornita
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 3
Ian Gotts Accepted Answer

BPM technology is the ONLY work organisation technology. Other technologies such as CRM, ERP, SCM, HCM are all
[i][quote][b]work recording[/b]
[/i][/quote] technologies. Where these technologies have work organisation capabilities is when they have BPM technologies embedded in them - as many have now.
Comment
@Anatoly, your list of work technologies is good. But @Ian's point is that BPM is [implicitly] embedded in other technologies is a compelling point. For example, a "project" is an end-case of something that only happens once. But that's just it - an end-case process with single instance. And thus project management software differs from process management software in not having to support multiple instances. Of course it's easy to see the construction of a building (the project) as consisting of a large number of repeatable process fragments suitable for BPM software. Thus we have a question as to the definition of technology and product, and why productized technologies exist as they are at a certain point in time. I predict 10 years from now things will be very different.
  1. John Morris
  2. 1 year ago
May I disagree? GTD, ACM, Project Management, Social at Work are different work organization technologies so BPM is not the only one.
  1. Anatoly Belaychuk
  2. 1 year ago
@John, it's a matter of definitions. One can accept a broad definition of process that would include projects as a special (single instance) case. But getting back to the original topic, when we are talking about BPM - do we have this broad definition in mind? I'm not, definitely.

As for the technologies, there are more differenceses that you've pointed out - it's not that process management technology covers project management, too. One pecularity is predictability: project thinking assumes that we know what we'll do after what - no conditional branches. Besides project people pretend to know when the project is going to finish. Process mindset is different.

That's why I don't like painting processes and projects same color and prefer to use term "capability" when in need of generalization.

Merging together processes, projects, case, state- and document-based work is a worthy goal (and we at Comindware are working exactly on it) but it can't be done by pretending there is no significant difference between them.
  1. Anatoly Belaychuk
  2. 1 year ago
@Anatoly, love your comment that "project people pretend to know when the project is going to finish"! I think in life there is truly a lot of "work-as-performance-art" or "project-management-as-rhetorical-exercise".

And I won't disagree that projects and processes are in practice very different, even if one can argue that one is the end-case of the other. Especially interesting though is your comment regarding Comindware's objective . . .
  1. John Morris
  2. 1 year ago
@John, nice to be on the same page with you.

Projects, processes and cases are essentially different approaches yet in practice they are heavily intermixed: they call each other, they migrate from one to another, they are mapped to a single high level capabilities map, they all instanitate tasks.

Another interesting point is that projects are managed by processes while processes are managed by a series of projects. It means that managing processes professionally implies project managemet knowledge and vice versa. This deserves a separate post though.
  1. Anatoly Belaychuk
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 4
Emiel Kelly Accepted Answer

With all respect to who came up with the term work management, in my opinion work is something different than a process.


People do work, organizations have processes.


And to organize/manage my work , I can use all kind of stuff; sticky notes, to do lists, etc. But that doesn't mean my work has any value to a process.


And that is what BPM is about; executing processes for cases. And to keep track of these cases, BPM technology might help.


The least BPM tooling should offer in my opinion is that it should make clear the process status of al the cases in your organization


As (very classic) analogy take a car factory. The conveyor belt is the BPM system. It 'moves and monitors' the case. It knows in what state the car is and whether ar not that is according to what is promised . By taking a look you can tell the customer how long it will take befor the car will be finished.



So it should start with this overview of cases.



But the idea of a conveyor belt is also to move the car from working station to working station.



So mostly BPM tooling (or should I call it workflowl tooling) is used to direct cases from employees to employees, so they can do their work for that case. mmmm.. sounds like workmanagement...



Common Sensei at Procesje.nl
Comment
I'd take a bit of a broader view: the fundamental problem of business entities is work organization with a view to make it repeatedly effective and efficient. BPM technology is a solution to this problem.
  1. Bogdan Nafornita
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 5
Nicholas Kitson Accepted Answer

The advantage of BPM as a management tool is that it should and does encompass a range process improvement as well as process automation techniques, I'm reminded of a very heated discussion I once had with my Dutch colleagues who politely reminded me that BPM as a discipline existed in the Netherlands long before the current technology fad we recognise today. In the Dutch school of BPM, process management had always included business architecture techniques, as well as process improvement disciplines such as TQM, Lean and Six Sigma.


With the advent of ERP and CRM solutions technology was embraced to bring standardisation and automation to processes. However this did not preclude good process design, in fact more onus was placed on process design, eliminating the unnecessary, non value add activities. The advent of process based solutions we see today was required to address the inherent rigidity of the ERP/CRM solutions, this allowed process designers to really think out of the box and radically redesign processes, automating complex business rules, while also making them visible and managed by the business, integrating to previously inaccessible systems delivering much needed data to the process at the point it was needed and finally automating the ad hoc processes where allowing the case worker to decide the most appropriate course of action is the simplest and most expedient thing to do.


Business architecture is then required to ensure that new processes and enhanced roles are properly aligned to the new organisation design. That change can be properly managed and embedded by inclusion of staff in the design, build and test of the new solution to ensure real ownership and buy in. BPM not only supports this approach but positively demands it as a way of working.


The advantage of BPM is that it does and should embrace a range of techniques of process improvement, design and automation to be a more integrated approach.
Comment
Yeah you know; it's blue and goes 10 year back in #BPM ; the plane from Netherlands to the US ;-)
  1. Emiel Kelly
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 6
John Morris Accepted Answer

Shortest answer to the question of the advantage(s) of BPM technology over other "work organization technologies":


[b][quote][i]BPM technology is the only technology that surfaces the symbols of work (conceptual models e.g. "tasks", "resources") as first class citizens of the technology, for direct management by business.[/i]
[/b][/quote]


Here are some implications (i.e. the tl;dr part):


1) DEFINITION -- This definition is almost tautological; BPM technology by definition is about making work a first class citizen of the technology.


Project management software, which also concerns tasks and resources as first class citizens of the technology, can be seen as a special case or end case of BPM technology.  And as @Alexander pointed out above, other technologies that we might not think of as BPM technologies, especially ACM, are converging to a common general process automation capability. Today's straight-up BPM technology is distinguished by a focus on repetitive work activities or process instances.


2) ALTERNATIVES -- All other technologies require mediation by some expensive cadre of bit-wranglers. This is more expensive than we dare think about.


3) MATURITY -- The only reason BPM is not more popular is because the technology is difficult to build and is not fully mature in important dimensions. Sometimes it makes more sense to use other technologies ("programming") to get the job done.


4) ONTOLOGY -- The conceptual models of work which become the first class citizens of BPM technology are mostly not yet based on ontology. This does not make the models of work in BPM tools invalid, it is just to note that these models are based on deep folk-understandings of what work is. Ontology on the other hand is the developing science of "scientific conceptual modeling". As ontological science develops further, conceptual models of work will be developed on which all software products related to work automation can be derived. Such an achievement will enable universal process and project model sharing. And ACM, GTD, BPM, project management etc. etc. will all be seen as different aspects and emphases of the same underlying foundations.


5) BENEFITS -- What is the benefit of BPM technology as defined? If managers can work directly with the concepts of work as they respond to market needs for adaptation, then the exciting promise of BPM will be realized. Adaptation of business models in real time!


6) SALES GATEWAY -- The work of Volker Stiehl, in his recent book introduced by Bruce Silver, seems to me to be very important in terms of bridging today's immature BPM technologies to the full promise of BPM. Herr Stiehl suggests that current technologies can be made dramatically more productive by the application of a strict methodology, a methodology of rigorously excluding IT-related interface complexitities from BPM diagrams. Let business analysts and business leaders focus on evolving executable business processes.


7) DOUBLE-DOWN ON BPM FOR SALES -- BPM is not just another technology. it is the technology that business and public services need now. IoT is at the top of the Gartner Hype Cycle and the demand for new business models is increasing every day. BPM products, alllied especially with other irreduceablel technologies such as business rules and analytics and maybe, sometimes, low-code-based software development, are just begging to be used.

Comment
Wow, what an answer, John! Strongly agree with your take, I'll fill in some comments in a separate post.
  1. Bogdan Nafornita
  2. 1 year ago
  1. more than a month ago
  2. BPM Discussions
  3. # 7
Jose Camacho Accepted Answer

The main advantage of BPM use is his own existence as an individualized dimension at organizations, what allows the best dynamic and flexibility in change management of work processes, in response to the market variations or to internal motivation of efficiency improvement.


The possibility to introduce BPM as a central dimension allows the connection to the all other organization dimensions, as business objectives from strategy, IT and Human resources, required skills, risks, etc., what turns easier to control all the impacts of a change in an organization without loss the holistic vision.


The "BPM" inside other IT solutions as ERP, CRM, SCM, etc. it's not the real concept of BPM, because it decreases a lot the possibilities to expedite changes in work processes, increasing costs and decreasing the control and quality.


The projects of changes are processes of implementation of new requirements, which can be found from the business processes analysis, by internal motivations or external imperatives.
Comment
  1. more than a month ago
  2. BPM Discussions
  3. # 8
Bogdan Nafornita Accepted Answer

It is weird to try to answer my own question, but the discussion triggered some feeble thoughts in me (so thanks for that, guys), so I'll put them here for good measure (and future self-bookmarking):


1/
[b]BPM as a technology architectural pattern[/b]
- many people are still blinded by the inconsistencies of the SoA architecture or of BPEL and try to either go to the microservices extreme (or various lightweight stateless interaction patterns) or the full-own-stack way. There is a simple, native elegance to the way BPMN as an architectural style is able to address the challenges of long-running processes (as most business processes are) - error-treatment, compensation, status inquiry, engine consistency, service rationalization, messaging patterns and in general stateful interactions. I think the
[i]emphasis on stateful orchestration[/i]
is one of the key differences to other patterns out there.


2/
[b]BPM as a business communication pattern[/b]
- again, the temptation of many is to go the zero-code way and drop this to the unsuspecting business users. I believe this has limited market impact - most users don't want to learn about tasks and gateways and pools and lanes. But frankly
[i]BPMN is the friendliest of the modelling notations out there[/i]
. Things can definitely be improved on the business side via domain-specific language and more natural language overall, but so far I think BPMN comes closest.


These two views need to be reconciled to their real value via a separate construct. Could it be a SCIL (Service Contract Implementation Layer) a la Volker Stiehl? Could it be a special type of ESB, combined with a rules engine? Could it be an interface with a BPM-focused information design?


Time will tell :-)
Managing Founder, profluo.com
Comment
@Bogdan, so many terrific references in your note, Is it fair to say that you have an almost aesthetic sense ("simple, native elegance") about the possibilities of technology applied to business? Technology that hits a tipping point for adoption is likely in some sense beautiful. And to connect technology patterns to communications patterns is especially compelling.
  1. John Morris
  2. 1 year ago
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  3. # 9
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