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From this Zach Messler blog, what are some signs that an enterprise could really use BPM?
Bogdan Nafornita Accepted Answer
You Know You Really Need BPM When...

...you first start thinking about organizing work in your company.
Managing Founder, profluo.com
Comment
  1. more than a month ago
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  3. # 2
Ken Schwarz Accepted Answer
Ken Schwarz Director, Product Marketing, Pegasystems
Ken Schwarz is Product Marketing Director for Pega Business Process Management and Dynamic Case Management solutions. He is an expert in enterprise middleware and its application to business transformation and competitive strategy. Ken’s career spans marketing, competitive intelligence, international sales, technical service delivery and product development.
Comment
  1. more than a month ago
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  3. # 3
Patrick Lujan Accepted Answer
Blog Writer
You Know You Really Need BPM When...

...you ask the client who's driving the bus and they answer "What bus?"
Comment
  1. more than a month ago
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  3. # 4
Emiel Kelly Accepted Answer
You don't need BPM, you already do it.

Oh wait.... he's talking about BPMS.

So you really could use a BPMS when...

Twitter doesn't work?
Common Sensei at Procesje.nl
Comment
  1. more than a month ago
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  3. # 5
Ian Gotts Accepted Answer
If you are a potential client of any BPMS vendor...
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  1. more than a month ago
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  3. # 6
Amy Barth Accepted Answer
You need to modernize and have a deadline to meet.
References
  1. http://architechsolutions.com/o-legacy-how-do-i-love-thee-let-me-improve-you-with-a-bpm/
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  1. more than a month ago
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  3. # 7
Zach Messler Accepted Answer
Thanks Peter, for posting this and getting the discussion going.

I was uncovering some of the many reasons anyone considers BPM (or a BPMS - Thanks Emiel!) as part of a different exercise. Some of the answers I received were what you'd expect, and some were pretty funny, even snarky.

The list in that blog post is only 12 - I received 47, and will post more on the blog at a later date.

Anyway, thanks again.

-Zach
Comment
  1. more than a month ago
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  3. # 8
BPM Mentor Accepted Answer
... key employees are leaving the company and they take away the knowledge with them
... building a process centric software application, serving a strategic goal

Someone said above that BPM is already incorporated into the business... very true! The challenge is to make the people aware about it and then build on the momentum!
Comment
  1. more than a month ago
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  3. # 9
You need BPM when ... you cannot evolve your business as fast as you want.

Also, if you already have (BPM and/or BPMS) and still cannont evolve your business as fast as you want then you need a better architecture for BPM.

Thanks,
AS
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  1. more than a month ago
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  3. # 10
Michal Rykiert Accepted Answer
When every day you do a lot of things that could have been eliminated or reduced to minimum.
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  1. more than a month ago
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  3. # 11
David Chassels Accepted Answer
You know you really need BPM when.....

You are fined and threaten with prison by a regulator! – joke….or is it?

Jim covers the day to day really need BPM….
Comment
  1. more than a month ago
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  3. # 12
Peter Johnston Accepted Answer
http://www.socialprocess.co.uk/images/3transport.jpg

You know you really need BPM when… You’re being outcompeted by your own website.

Back in the mid-nineties two separate process trains started hesitantly down the track. One was BPM, a term first coined by David McCoy at Gartner in 1999. The second began five years earlier - exactly 20 years ago this month in July 1994 - when Jeff Bezos incorporated Amazon.com.

His vision with Amazon was a process so slick, so efficient and so customer-friendly that there would be no need for customer support, for retail outlets, or for much in the way of warehousing. He chose the Internet as his software of choice.

This approach didn’t just change book retailing but it swept the travel agent and insurance broker from our high streets. Travel websites took the horribly complex data of millions of flights, hotels, car bookings and destinations and turned it into a few pretty pictures and an instant buying decision with – even more importantly – instant payment. The customer is blissfully unaware, but lift the curtain of the pretty website and you find an expensive nightmare of bespoke Java and hand-coded links to incredibly legacy databases and applications.

Customer journey technology is now key to competitiveness in several sectors. DPD, for example, completely leapfrogged the traditional parcel delivery companies through better technology to tell people where their parcels were, give the driver instructions and create instant delivery notifications.

Now this is what BPM is great at. All those horrible old databases and legacy applications can be simply wired in to deliver up their precious cargo of data – roundtrip of course, updating them on the fly. The process can be dynamic and intelligent, changing as the prospect takes a particular path on their customer journey. The data immediately tells us whether we have a bottleneck, happy path or excess capacity and whether we should re-price or promote something else to take the pressure off this one.

All of this can be delivered instantly to the customer advisor, in store, branch, contact centre or the bots on a website, giving a unified experience and keeping your offer up to date without all the training, news and pricing updates and all that other internal communication.

Best of all, you design it once. No need to pay millions to web coders, then have the contact centre devise their systems and the retail chain create their own. One simple system underpinned by BPM doing what it is good at.

If you have a company where the website is doing an increasing amount of the business, you need BPM to get in there and bring the rest of the company up to scratch. Then of course, you can use it for the website as well.
Dynamic Process
Oxfordshire, UK
+44 (0) 1491 874368
+44 (0) 7590 677232
#dynamic_process
peter@dynamicprocess.uk
Comment
  1. more than a month ago
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  3. # 13
Pritiman Panda Accepted Answer
You know you really need BPM when.....you want the IT and the Business stakeholders to understand (at the same time) and make sense out of what you are speaking

You know you really need BPM when....you are done with enough of project surprises!! :-)

You know you really need BPM when....the 5 Ms fail in the project - Modelling, Modifying, Measuring, Monitoring, Mastering
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  1. more than a month ago
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  3. # 14
George Chast Accepted Answer
What Jim said.
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  1. more than a month ago
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