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New System Provides Streamlined Process for Managing Correspondence Across Agency

HERNDON, Va., Sept. 12, 2013 /PRNewswire via COMTEX/ -- MicroPact, a leading provider of enterprise case management and business process management (BPM) software, is pleased to announce that entellitrak has been selected as an enterprise Correspondence Management System for the Department of Veterans Affairs (VA) Office of the Secretary of the VA (OSVA).

The contract was awarded through a partnership with Harris Corp. HRS +0.44% , an international communications and IT company serving government and commercial organizations.

The entellitrak Correspondence Management System will be used throughout the VA to manage all correspondence between the organization and veterans and their families, as well as other government officials and organizations, including congressional, state and local leaders. The system will support the VA Central Office (VACO), Veterans Heath Administration (VHA), Veterans Benefits Administration (VBA) and the National Cemetery Administration (NCA).

"Our Data-First approach makes the entellitrak platform an ideal solution for Veterans Affairs," said Kris Collo, CEO, President and Founder of MicroPact. "By implementing the entellitrak Correspondence Management System, the VA will be able to hit the ground running and quickly realize a significant return on their investment. The agency provides vital services to our nation's veterans and their families. We are proud to partner with Harris Corp. in order to play a role in keeping the VA team members connected to the people they serve."

The VA receives thousands of inquiries and requests each day. Without a dynamic case management solution, the VA faced a growing backlog of unanswered queries. The entellitrak solution will provide a broad range of capabilities for tracking incoming correspondence from initial receipt to the final response. This will allow the VA to improve response times and ensure accurate and efficient communication to veterans and their families.

In addition to the VA implementation, the entellitrak platform is used by hundreds of federal agencies and bureaus including the Department of Defense, the Department of Treasury and the Department of Homeland Security.

About MicroPact
MicroPact's entellitrak is a Unified BPM platform that takes a Data-First(TM) approach to Dynamic Case Management and Business Process Management and is available with fully integrated Document Management, Natural Language Analytics, and Mobile Modules. Whether based on-premises or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low. More than 200 federal agencies and organizations, as well as Fortune 500 companies entrust their critical operations to entellitrak. For more information, visit www.micropact.com.

Nathaniel Palmer
Author: Nathaniel PalmerWebsite: http://bpm.com
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

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